Hubert G.
Percy best patient assistant and…
Percy best patient assistant and costumer service.

Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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10,226 approved reviews, newest moderated first
Hubert G.
Percy best patient assistant and costumer service.
customer
Percy was straight forward and explained everything.
Cindy P.
I had some issues in the nether my dose right. Justin Nicolas helped get it right. Now I am having medical issues and again I reach out to Justin and he was a great help. Justin is an asset to your company.
jerine P.
Great communication. Prompt delivery.
Sam A.
Percy was professional and answered all questions.
Debra S.
On time, information and pleasant
Cathy P.
I started with them in July. I was so sick and just decided to stop. I called to cancel in August and they tried talking me out of it. I spoke to a nurse and was told they had no doctors there to give scripts of zophran , when that was a condition of me signing up. The nurse told me that they are contracted out, they do not even work for Embody. She was very helpful and also told me I was better off stopping. I was just really sick. To get to talk to the nurse , I had to schedule an appointment and I did.... only for them to no show, no call and finally got someone a couple of days later. Bottomline, they NEVER cancelled my account and charged me in September and October, even though I was getting no product, nor did I want it. They told me to stay close to the phone and the manager will call me back. Instead 2 minutes after I hung up with them, I got an email, telling me that they will not refund my money and they will now send me the product, even though I told them I cant use it.... They are all about the monthly money. They do not care about their patients. Stay away!
Response from EmbodyOct 21, 2026
Hi Cathy, thank you for sharing your feedback. We are deeply sorry to hear about your experience, especially regarding the severe illness you experienced and the subsequent difficulties with your cancellation and billing. It is incredibly frustrating to deal with missed appointments, unreturned calls, and unexpected charges after requesting to stop your service. This is certainly not the level of care or communication we aim to provide to our patients. We would appreciate the opportunity to look into your account, investigate the billing issues, and address your concerns properly. - Embody Team
Sue M.
I spoke with Percy he was very helpful and informative. Friendly and has good customer service.