Vanessa A.
I would leave no stars if I could
I would leave no stars if I could. This platform is a ripoff! I ordered the medication and never got the chance to complete the intake process. I received one RN call which then I was advised that a provider would contact me. Customer service set up 3 separate calls in which a provider did not contact me for. Even after a high quality ticket was placed on their end. After several complaints, I still could not receive a refund ( my prescription was never sent to the pharmacy by the way) even though my account is still currently pending medical review. Save your time and money!
Response from EmbodySep 11, 2026
We completely understand how frustrating and disappointing this experience has been, especially after multiple appointments were scheduled without a provider reaching out and your account remaining pending medical review. We sincerely apologize for the time and effort you’ve spent trying to get assistance and for the frustration surrounding your refund request. We’d like to have your concerns properly reviewed, including the missed appointments and refund request, so we can understand what happened and determine the best way to resolve this. Thank you for bringing this to our attention. Embody Team


