EmbodyReviews of joinem.co

WARNING — misleading checkout and terrible customer service I strongly recommend that people be extremely careful before purchasing anything from EM/Embody (JoinEM.co). I selected a one-month tirzepatide plan for $149 that was advertised as having no commitment. Immediately after paying, the website presented an upgrade offer prominently advertising “$268” for three months, and specifically saying, "you only pay today $268 The screen stated: • “You already paid (1 Month Plan): $149” • “3-month bundle at $139/month: $417” • “You pay today: $268” • “You pay only the difference: $268” I understood that I was upgrading or converting my original one-month purchase. Instead, I was left with the original $149 charge, charged an additional $268, and also charged a separate $19 subscription fee. The total taken from my debit card was $436. In my opinion, this checkout and upsell process was confusing, misleading, and deceptive. I initially selected a one-month plan with no commitment, but the process resulted in $436 in charges. I called immediately to cancel everything. The representative could not clearly explain the charges or resolve the problem. I requested a supervisor, but they would not connect me with one. Even more concerning, the representative asked me to send screenshots proving what their own website was offering. This gave me the impression that their representatives are not properly informed about the company’s promotions and do not have the necessary information or authority to solve billing problems. I also emailed the company immediately, instructing them to cancel all orders and subscriptions, stop fulfillment, and refund the charges. Their policy for refunds is terrible.

Had a great talk with a nurse and went over my plan for prescription and maintenance. It was excellent.

I was heard by the Provider and am Confident my Problem will be solved

Overall, it wasn't a great experience due to the mix of billing, product, pricing and customer support issues. This service was very different and less polished than I had anticipated.

The consultation went very smooth and occurred the very next day. Was told my prescription would ship in 1-2 days. After 3 days I called and was told it was being shipped that day. I received no tracking information. Called again and was told it had not shipped and would ship in 3-5 days. A couple days later, received a call from someone who said they were my VIP rep and wanted to know how I was doing with the medication. I explained that I had received nothing and was very disappointed with their service and had been lied to by the previous customer service reps. They checked and said my prescription was in the pharmacy (no kidding) and that I would be receiving a tracking number. The VIP rep told me if I had any issues to text them at the number we were communicating. I have yet to receive a tracking number. I text my new VIP rep and have had no response. 12 days following and no product. Believe I have been scammed.

My experience with embody has been a good one. I’ve not had late prescriptions, signing up was easy, and getting assistance is easy as well. I’m a month and a half in and down 12 pounds and I’m thankful that I found them.

She knew what she was talking about.

I joined August 8th, I had been taking 34 units of 40mg and loosing 2-3 # @ week. When I was sent my initial prescription, it was 11 units at 20/10 mg. I called and spoke to a doctor. After 45 minutes of a thorough discussion, she changed the dosage to 34 units. After that, I knew I would run out of product before 4 weeks. After 2 weeks, I started texting, emailing and making phone calls to make certain I would have product before running out. Nobody, not once, not in any form tried to contact me Ever! This Saturday (tomorrow), I’m expected to inject my 4th dose. I do NOT HAVE PRODUCT. I called twice and both times spoke to a team member and was told I’d have someone contact me/ NOPE. So I cancelled and told that support team member that ; I have lost 1# in 3 weeks, nobody returns my calls, texts, messages, that I do NOT have product and I paid 3 months in advance and it’s not working out for me. Once again, I was told I’d be contacted and he pleaded every way possible to keep me as a member. Today, I get a text: Sorry for your inconvenience BUT; you can’t just cancel and get your 2 months refund, you’ll get your little dribble dosage again in 7-10 days!!! Your membership will remain till October 31st!!! I also requested a Supervisor- never available. Today is my shot day and received a text, “ your prescription is in the pharmacy being compounded “, STILL NO PRODUCT. Worst company ever! August 14th, STILL NO PRODUCT!! Told no refund either! Disgusting! I believe the company is trying to punish me for my review. It’s now the 15th and received another text- they’re still working on it. No product. Any suggestion on how I could get my 2 months paid returned? I’m livid, and would NEVER RECOMMEND embody ever, never. UPDATE: Was told my order went through August 10th and will be delivered September 21st! I haven’t had an embody shot in weeks. No product!!! NO CONTACT. NO REFUND! Another text- no product Do you realize that my 3 month paid subscription ends in 44 days, October 31st? I received 1 bottle on August 14th, with prescribed injections of 34 units. This left 11 units for the next 3 weeks. I have been without any embody since August 22nd. I cancelled, but was told no refund. So, without a refund, without any product to date (9/16), and you stating it won’t ship until October 31st, PLEASE TELL ME HOW DESCENT AND PROFESSIONAL THIS IS!!! I’ve WASTED valuable time with embody. Judee OBrien THIS IS POSTED ON THEIR WEBSITE Trusted by 125k+ Americans 1:1 Medical Support 1:1 Medical Support US-Certified Pharmacy US-Certified Pharmacy Get started See pricing No Hidden Fees No Monthly Membership Cancel Anytime Excellent rating, 4.8/5 from customers “Cancel anytime” but you won’t get a refund- even if you’re prepaid 3 months in advance! Today- 9/18 I got a call from embody. Luis told me he’d seen my Trustpilot review and apologized. Because my first bottle only offered 1 shot, he refunded $129.00. He set up a phone call with a doctor tomorrow and today my second bottle shipped out. He assured me, my final and 3rd bottle would be shipped on time with a higher dosage and strength, but I will fill out the “form”, to request this. Luis was exactly what every customer wants in support. THIS WAS FANTASTIC NEWS!! I’ll keep you updated. 9/18 Spoke to Dr. Paul, he told me he had no idea why he was calling. In our conversation- I was spoken over, not listened to, not getting clear answers. It was a “battle” I’m sick of having. My 2nd bottle did actually arrive today.