EmbodyReviews of joinem.co

the provider was prompt and explained medication clearly

Provider answered my questions and addressed my concerns.

My fiance and I started their program at the same time. The first visit and prescription shipment for both of us when great. We were happy and both have lost weight with them. Then it came time for the refill for the second month. He received no notifications where I received daily texts and emails that my refill was held up at the pharmacy and they will let me know when it shipped. I emailed after a few days asking for an ETA and received a robot response. I then logged in to my portal and saw that we had to complete a refill form so we both did this at the same time on each of our accounts. Mine was reviewed within hours and refill sent to pharmacy. His has yet to be reviewed and it has been 3 days since we submitted our refill forms. I have my second month prescription already and he still has not received any response. He emailed support and its been over 24 hours with no response so I can continue with my next injection on time but he is delayed because we can't get any response for his account. We both paid 3 months in advance. This company is taking money and not living up to their promises and not refunding peoples money when requested is THEFT! I am seriously considering disputing the charges with our credit card company and moving on to an more reputable company if they don't make this right for us both.

The provider listened and explained everything.

Fast and easy! Understanding and straight to the point

My experience with this company was beyond undesirable and I would recommend staying away. It’s not worth the little bit you may save. Do your due diligence before purchasing because customer service is a scam. I decided shortly after my first purchase that GLP was not for me. I attempted to cancel and refund my payment the next day and was refused. Customer service was not flexible. It is not clearly stated in checkout that there are no refunds, so buckle up because if you change your mind you get a big 🖕 from customer service. I also keep getting emails saying my “medication” is still in process and is delayed. I placed an order over a week ago, there is no reason why a refund should not be possible. this company feels like a scam. Deeply disappointed. STAY AWAY. PS 👇👇👇 see company’s response below. This is a common theme with them. They give a lot of I am sorry and “understanding” but don’t actually do anything to make the situation better. Scroll through the reviews, you’ll see them do this a lot. DO NOT GIVE THIS COMPANY YOUR MONEY.

He listened and was punctual

If I could give Embody a zero I would! They took my money then never filled the medication WHILE telling me for 18 days it was at pharmacy being filled! They consistently lied for 3 weeks! Then when I called and their own system says the rx has been at pharmacy for over 18 days and they are experiencing delays, they refuse to let me speak to a supervisor to find out whose lying and why! Was it the help desk and nurse telling me it was at pharmacy or the help desk telling me my order had been cancelled!?! Atrocious customer service! Absolutely RUN from this company!!!! Do not use them. What a bunch of liars.