EmbodyReviews of joinem.co

Was able to get answers on questions I had. Visit was on time and quick

Pleasant quick and easy.

Absolutely horrible. You can not get a timely response, if any response at all. Customer service number is useless they just keep repeating the same things over and over. They shipped me the wrong medication and refused to process a refund At beginning of call rep told me my refill was already at the pharmacy. By the end of call she changed her story totally and said it was not in process until I approved it. But still would not offer a refund. Even though this service offered reasonable prices this is truly a “ you get what you pay for” Don’t do it !!!

I waited over two weeks for someone to contact me to set up the initial appointment. When I called the first time, I was told a provider would contact me within 48 hrs. That never happened. One week later, I reached out again and was told again that someone would be in touch within 48 hours. And again - that didn’t happen. On my third attempt to get an appointment scheduled, I was given a date and time for the call. That day and time came and went with no one calling. I called again - and cancelled my subscription. I asked for a refund but was denied. These online GLP-1 providers are taking people’s money without delivering on their promise. Steer clear of this company.

My question was understood and explained in an excellent manner.

The nurse practitioner was knowledgeable, attentive and courteous. Haven't received medication yet but so far everything seems to be on track.

Worst customer service experience. I travel alot and wanted to either get more than one month supply or get an early shipment to cover a trip. I was told once the automated system is in place there is no way to change anything. I also had meds delivered to wrong location and embody was zero help. They are merely processing for the money and don't want to put any effort into helping their customers.

Took first SQ dose. 12 hours later was extremely sick ( nausea, vomiting, severe reflux, hot and cold, light headed ). Patient support said it looked like they miscalculated dosage when switching from oral to SQ. Symptoms lasted for 11 days. Now day 12, still feeling weak from lack of food. Paid for 3 month supply up front. Requested refund for remaining 2 months, they refuse to pay, even though it was their error that made me sick.