EmbodyReviews of joinem.co

I wish I could rate them 0 stars. The price is amazing. The customer support is non existent. Good luck actually receiving your order. Every month is near 3 weeks behind. Every time I’ve reached out to support if I even get a response says they’re “escalating the issue.” Garbage company, garbage customer support, garbage excuses. Stay far away.

Very understandable

Here’s a cleaned-up version that still sounds like you but works well as a review: This will be my third month with Embody. My initial enrollment was fast and easy, and I received my first medication on time, so I was very happy with the service at first. Unfortunately, things have gone downhill since then. During my second month, I completed the medication form and later found out that my medication had been increased by two doses. I tried calling to discuss it, but getting someone to call me back was extremely frustrating. Then I received a notification that the pharmacy was delayed and my medication would not arrive on time. After several calls, they finally pushed my order through, but I still received it a day late. Now I’m in my third month, and once again, the pharmacy is still holding my order. Customer service seems very limited in what they can actually do to resolve these issues, and communication with the pharmacy has been extremely frustrating. I really wanted to have a good experience with Embody because the enrollment process started off so smoothly, but the ongoing delays, lack of communication, and issues with the pharmacy they use have been very disappointing. They really need to improve their pharmacy fulfillment process and customer support.

Discuss discussion with nurse practitioner was excellent, but it took a month to finally get to this point. This has been beyond frustrating.

Went very smoothly, was clear and detailed. A welcomed experience

This company has absolutely hideous customer service. I filled out my renewal prescription form in plenty of time, and the delivery is going to be so late that I will miss a dose. I have called repeatedly to speak to someone. I am told someone, will call me back in twenty four hours. And no one ever calls. I tried to schedule appointments to talk to somebody and no one ever calls for those appointments either. Hideous hideous hideous customer service.

I love Embody! They honestly have secured my way of receiving GLP-1 meds to the point where I can't imagine switching to another company because I know when I'm getting my meds, I don't have to go through insurance, I don't need to sell an arm and leg just to stay on my glp-1, they're fast but most importantly SECURE! I trust them, thousands others do, and I feel fully in control. They're great, thank you Embody!

​I have had an absolute nightmare of an experience with Embody. Their process is shady, confusing, and completely disorganized from start to finish. ​First, the portal showed my virtual visit was waived, yet I had no idea what dose they planned to send. They required proof of my current dose but provided zero prompts or instructions on how to submit it. Only after emailing support did I finally get a link to upload my prescription and schedule an appointment. Before booking, I explicitly told them I would be traveling and could not accept delivery until after September 14th. They assured me the order would be held. I actually have this in writing too. ​During the appointment, the provider was late, and it was completely unclear whether the visit was phone or web-based. I explained that I’ve been on this medication for three years, gained weight, and was struggling with constant hunger and food noise. So clearly my body had adjusted to my current dose and i would need to titrafe up. Yet without asking a single question about my lifestyle, the provider rudely told me to just "exercise more." I am 50 years old, play tennis five days a week, and regularly do Pilates. Her assumption was dismissive and offensive. And even so, the meds should at a minimum control the food noise and hunger. ​The shipping logistics were an equal disaster. A day after my appointment, I saw the meds were released. I called immediately, and support assured me it was just a label being generated. They were wrong. The package was shipped anyway while I was away. Their brilliant solution? Telling me to ask UPS to hold a temperature-sensitive package that requires refrigeration. ​I paid upfront for three months, assuming it would ship together—they never made it clear that shipping would be handled monthly. Because of their error, one month of medication sat outside for four days and was completely ruined. ​I requested management, a ticket was opened, and despite calling daily, no supervisor has ever reached out. If they weren't a scam, they would have immediately shipped a new order on the 14th but they would not do that. I have since canceled my subscription, disputed the charge with my credit card, and want a full refund. ​To make matters worse, reading through other reviews makes it painfully obvious that automated AI bots are just spewing boilerplate responses while zero action is being taken at the customer level. This company's operations are a mess, and affected patients seriously need to join forces and file a class action lawsuit. Avoid at all costs. Would give zero stars if I could!