EmbodyReviews of joinem.co

Even though she had no info to go on she listened to me and got me help.

Horrible customer service. My first delivery was a week late, but not a huge problem since I hadn’t started yet. Now my second delivery won’t be shipped until a week after the next injection is due. Now I have to start over and can’t titrate up. I’ve spent hours with their stupid Ai bot and useless human reps who barely speak English. The answer is always the same: “ due to increased numbers of new customers there are delays” REALLY? How is your “success” causing you to not keep your promises to me? HORRIBLE customer service, and they always promise to have someone contact me but it never happens. 🤡

Very clear directions about my order. Super excited to start this program to find a healthier version of myself.

Very polite, I felt the person was up to date with the reason for the call and also had a plan to go forward.

After my initial complaint I was contacted by someone in the company who was responding to my review/concern. Communication went well for a bit, and they promised to get me an appointment with the clinician. They also told me they would get my dose corrected during this time. Appointment was made for a specific date and time, and I was ready to talk to them, and as usual, no one called!!! The only people I have been able to speak with are the call center people and the person who responded to my complaint. All of which said they would have someone call me. Not only did I receive wrong dose, can't get someone to speak to me that actually can do something, also denied any type of refund. And, when they shipped the dose they sent it to a parcel box where you have to go pick it up, and that is definitely not the right thing to do, as it is hotter than heck here in Dallas and had I been out of town and unable to access the box it would have gone bad within 3 days. Again, I greatly regret going with this company for the GLP-1.

Terrible customer service you can never talk to anybody but the rep that answers the phone and then they will not transfer you to anybody else they say they are not available they will tell you one thing and then when you call back it's another thing they don't notate your case even if they say they're going to worst customer service I've dealt with when it requires medication

Jayvee was kind caring and friendly. She quickly and efficiently answered all of my questions and concerns.

I’ve been on this journey for five weeks, lost ten pounds already. Any questions I’ve had, have been resolved immediately. I’ve had concerns that were handled to ease my mind. I would recommend this company to anyone!! I just live my contact person, Jeannie . Ten stars if I could.