EmbodyReviews of joinem.co

I am writing to provide feedback regarding my recent interaction with a representative named Mary Jane in the Patient Support Department (Reference #53773982). I contacted support because my most recent vial of tirzepatide was accidentally discarded, and I needed assistance ordering a replacement vial at my current dosage. Unfortunately, the experience was frustrating and disappointing. Throughout the call, I clearly explained multiple times that the vial had been accidentally thrown away. Despite this, it seemed as though Mary Jane was not actively listening to the issue I was presenting. She repeatedly asked questions regarding what happened to the vial, even after I had already explained that it had been discarded by mistake. Her responses often felt scripted and unrelated to my specific situation, as if she was following the wrong protocol rather than addressing the concern at hand. What I was seeking was understanding, guidance, and support in resolving an accidental loss of medication. Instead, I felt that the conversation became unnecessarily difficult and lacked the level of customer care I have come to expect. I have been a strong advocate for Embody and have enthusiastically referred friends, family members, and other potential clients because of the positive experiences I have had in the past. However, the customer service I received during this interaction was not reflective of the level of support, compassion, and patient-centered care that I believe Embody strives to provide. Weight loss journeys can already be stressful, and patient support should help alleviate that stress, not add to it. I hope this feedback can be used as an opportunity for additional coaching and training regarding active listening, empathy, and effective problem resolution. Thank you for taking the time to review my concerns.

• Ordered 7+ days ago • Told 1-3 days at checkout • Daily automated texts • Clarence promised ship date twice, closed chat without delivering • Phone support scripted and could not provide specifics. • Still waiting for manager callback **UPDATE Called again this morning and had another incompetent person on the phone refuse to put a manager on the the line. Birendra T accidentally admitted your automated delay emails are triggered when an order misses its estimated shipping window — confirming your system knows my order is late. He retracted this when I called it out. **UPDATE — Day 9: Since my original review the situation has continued to deteriorate. Following my Trustpilot post I received a call promising a supervisor callback and compensation discussion. That callback never happened. I received a formal email response acknowledging all failures — the missed callbacks, broken promises, and misleading shipping timeline — but still no specific ship date and no compensation offer. When I pushed back noting that their own email cited 5-7 business days for delivery yet I don't even have a tracking number after 9 days, they responded by quoting their no-refund policy rather than addressing my concerns. The timeline given to me has now changed three times: 1-3 days at checkout 5-7 business days in first email 7-10 business days after prescription approval in second email Each window has passed without shipment. I attempted to contact Link Compound Pharmacy directly — the pharmacy confirmed in Embody's email as processing my order — and found their phone system is down. What started as excitement about beginning a health journey has become a lesson in misleading advertising and failed customer service at every level. Without a call back today, I have told them I will initiate a credit card dispute and will be filing a complaint with the Consumer Financial Protection Bureau. UPDATE — Day 11: The merchant's own patient portal now displays a message stating "Your order is late, and we're sorry. You paid 11 days ago and your medication still hasn't shipped. Most orders ship within about a week." This is the fourth different timeline provided: • 1-3 days at checkout • 5-7 business days in first email • 7-10 business days after prescription approval in second email • "About a week" now stated in their own portal I have since filed a successful credit card dispute, received a conditional refund, cancelled my subscription, and enrolled with an alternative provider who processed my order and sent it to their pharmacy within 24 hours at the same monthly price. AND still no call backs as promised whatsoever.

This company is on point, very thorough.

If I could give 0 star, I would. We ordered from embody on the 9/12 with the promise of delivery in 3 to 5 business days and have gotten nothing. No time was wasted when charging my card. Received an email on the 21st saying it was delayed and to call if we needed it right away. I called on the 22nd and spoke with customer service who told me I was within the 5 to 7 business days (from the 12th?) and that it would arrive today, the 23rd. It did not arrive today. Customer service was unable to give me an order number or tracking information to follow up on. I disputed the charge to my credit card and it was credited and resolved in 15min. That tells me they are getting alot of complaints about embody.

I was having the worst issues trying to get patient care through and body. Patrick called after a month and a half and said he was going to be my account manager. He has managed to fix the patient portal and get me engaged with a registered nurse. Two steps in the right direction thank you Patrick

My visit was really good. The provider listened to me and answered my questions.

Everything started good with the quick two minute sign-up. I received my first shipment within seven days. My second shipment I filled out the request form on time (August 12) submitted it and then never received a refill. I called the Help phonenumber and they were helpless. It was 30 minutes of my life I cannot get back. I was told I would hear from somebody in the next 24 to 48 hours. I never received a phone call back. I decided to email Support and it was like they did not understand what I was asking for, they thought I wanted to update my weight! Keep in mind I was charged for my second shipment 15 days before it was shipped. The only reason I was able to get my shipment last month is because I scheduled an appointment with a doctor. Once I met with the doctor and the telehealth call I got my shipment pretty quickly. Now here I am in my third month and I don’t have my refill form in the portal. I was already charged for my third shipment last week. They do not have an option to make a doctor appointment anymore and the contact support information is not available. DO NOT USE THIS COMPANY. THEY ARE A SCAM

I signed up with this company and got the VIP membership in order to appetite 14 days later I contacted the company because I still haven’t got nothing and I was told that it was going through Review and we’re sorry for a delay and that it would still it was still being processed, and that I could expect it by the weekend 19 days later I contacted the company again now I’m told that they do not provide refunds even though they’ve given me nothing and done nothing now I’m being told that they will deduct services. They’ve provided from the amount that I paid if they provide a refund. I’ve told them I want my money back they refuse to give it to me Do not use this company now I’m being told that I have to go through my doctor and get a doctors note to get their services What the hell do I need them for? I might as well just go to my doctor so I have to wait a month and I have to get a doctors note for them to get approved to give me medication. Why would I go to them? I’ll just go to my doctor and get it from my doctors office in a month and a half. And I’m out the money for the VIP membership, which is bullshit and the medication which is bullshit