EmbodyReviews of joinem.co

My first order of tirzepitide arrived hot with the ice pack melted and hot also. I have called 5 times and they keep saying they’re escalating my case but nobody ever calls me back. They told me it should still be good even though online it says it would be ruined. I used it once and got really sick. I’m asking for a refund for that one.Meanwhile, I’ve been charged for a 2nd order that has been delayed arriving. So I’ve paid for 2 months and haven’t been able to use any yet. Terrible customer service!!

Customer Service Was Great

How descriptive the provider was and attentive to detail make sure I understood everything to the breakdown to the dosage to the proteins in my body why the medicines compounded with what it is she was overall 100% amazing and understanding and thorough

STAY FAR AWAY from EMBODY !!!!!! Finally received my order, which was incomplete. I ordered 3 months, only received 2.Opened package and thought they forgot to put in medication in the vials Doesn't even look like enough for 2 weeks. Second vials is the same amount and my doze is supposed to be 40 units, was told 3rd month dose will arrive in October why ? I paid for 3 months, I should have received 3. Something doesn't sound right. I think a refund should be given. Right, Not going to happen. They take our hard earn money and they rip us off once the get our money. You get what you pay for....A SCAM. Called right away, person on phone had no problems saying I understand...No he doesn't. They read from scripts. After call, I went right on portal and canceled anymore subscriptions. Waiting for my lawyer to get back with me and after this, I'm contacting BBB. They're a scam , hope medication is real, which I'll be having tested I'm sure. So disappointed. Karma is all I'll end with.

Responded quickly-same day and solved my problem for the future

Update, September 28: five days later, still no medication, and now I've found duplicate charges I posted the original version of this review on September 23. Embody replied publicly within hours saying they'd "be reaching out to make things right." Here's what actually happened. A patient experience rep called me. He was responding to this review; he had no idea about the three supervisor escalations I'd already requested through their chat. He sent two apologetic emails. Neither one fixed anything. Where things stand today, 24 days after I paid: • Two of my prescriptions still haven't shipped. Their own portal says "Running late." • The rep told me in writing that one of them had "already shipped" under a different product name. It hadn't. That was a separate order with its own tracking number. • My primary medication finally shipped, but they sent the dose my nurse practitioner discontinued on September 21 because it wasn't working. The corrected dose she prescribed is still "at the pharmacy." • My September 21 appointment is still marked "Missed" even though I attended it for 15 minutes and have the visit summary. When I asked them to fix it, the answer was "we no longer have an option to make corrections." For a medical record. • I reviewed my payment history and found I was charged twice for three products: a $49 "one-time" charge and a $99 charge on the same day, for each one. Their subscription page advertises "$49/month, $100 off first month." I paid $148 each. • While all of this was unresolved, they emailed me a marketing message warning that skipping doses slows progress. Their website says "Get your weight loss meds in 1–2 days." I have the screenshot. I've filed chargebacks with my card issuer and a complaint with the Better Business Bureau. I'd have preferred to update this review with good news; the rep knew that, because I told him. I'm still waiting. If you're considering Embody for a time-sensitive prescription, read their BBB profile first. Embody Failed Me on a Time-Sensitive Health Medication I paid for Tirzepatide (GLP-1 injection) on September 4th. It is now September 23rd—19 days later—and I still have not received my medication. What happened: • Embody's standard delivery timeframe is 3-5 business days. I am 14 days overdue. • Their own system alerted me: "Your order is late, and we're sorry." • When I contacted support, I was given a UPS tracking number—but it was for a DIFFERENT medication, not mine. This is a critical fulfillment error. • Chat support was disconnected without resolving my issue. • When escalated, I was told I'm "within timeframe" despite being nearly 3 weeks late—which directly contradicts their own alert. • They refused compensation, citing a "non-refundable" policy that doesn't apply to failed delivery. GLP-1 medications require strict dosing consistency. Missing doses disrupts progress and effectiveness. A 19-day delay isn't an inconvenience—it's harm to my health goals and a breach of the service I paid for. What I experienced: • Dismissive customer service • False/incorrect tracking information • Unresponsive support • Vague timelines instead of solutions • No accountability or compensation Embody promised reliable, timely medication delivery. They failed on every level. Do not use this company for time-sensitive prescriptions. There are better telehealth options.

I paid for the VIP membership... it has offered NOTHING. The website claims that everything will be "shipped to your door in 1-2 days"... this DOES NOT happen. I waited 11 days for the first one, and I am currently on day 4 of "its been accepted and is processing at the pharmacy" now. DON'T WASTE YOUR MONEY HERE! They are fast to charge you but don't deliver on ANY of their guarantees.

Signing up is easy. Provider called, payment was issued and medication was shipped. It was when I was charged for something I did not ever get that things went very sideways. Customer service answers without checking full history, they provided multiple texts and emails, all from different people, all saying something different. I paid for something over two weeks ago that I did not get, and each person I talk to says "no refund policy" (didn't ask for one) or that I already got the medication. So if you want initial service with no ongoing correct follow up, this is the provider for you.