EmbodyReviews of joinem.co

I signed up and paid for 90 program. Start up was quick and easy. First month receive medication as promised, secong month received medication with increased dosage. Third month I requested the increase in dosage and did not hear anything from Embody so I should have received the dosage increase but did not. I contacted them via e-mail and was asked to send pic of the prescription bottle which I provied same day. No response, I called a few days later and they set up a video call with one of their doctors and they could not get signed in so they called me and I was told there was no reason why my dosage was not increased and sent an email to Embody to send a replacement with a higher dose. Long story short after 5 phone calls and receiving the same canned answers from each I tried to speak to a manager or supervisor, after being on hold 30 minutes I hung up. I did receive an email from a manager and was told that I could not get an increase because they needed blood work results because I have Type II diabeties but confimed that the request for this was never sent to me. in the 5 calls made to them this was never mentioned and no refund or replacement was ever sent. If the doctor did not need see the need for blood work or results of recent blood work, which I have from my PC from the month before, why did Embody require it? They scam patients by not encreasing the dosages as request or suggested by Lily so they make more money from you. If you use them only do one month at time so you are not paying for medicine that is not being sent at the correct dosages.

The video call was great with Provider and Chablis was great. She heard me and helped me understand a few things as well. After our video call, she actually called me back as she found out more information (good news) and was able to make my next few months of refills easier. Also she didn’t want me to be confused by the email that would come through so she explained what I would see in the email. Truly amazing care/customer service!

Everything went well and as expected

Like some reviews, the issues I experienced were due to delivery. I moved to Embody from another service. Initial process was clean and quick. Then came the delay. Not only a delay but no guidance on when to expect medication. Just daily notices of a delay. As a result, I missed a dose. After I said to cancel, they miraculously delivered within 24 hours. I cannot trust a pharmacy that functions with this poor level of service nor is it logical to put my health in their hands. UPDATE: Em called to review the situation. As a result, I am giving them one more shot. Will update after the next refill.

The call was made promptly. The meeting was professional, and I felt that I received a high level of service.

I am new to Embody, and my account manager, Jayvee Vicente, has been so important to my experience. She has quickly responded to any question and I had with accurate information and support. She also worked diligently to make sure that I received my next month’s prescription on time so that I would not have any interruptions. I am so thankful for her.

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Great first experience online and on the phone to get started. Hope it continues to go well going forward.