Brandy B.
Very disappointed
Very disappointed. My payment was taken, but I still haven't received my medication. Now I'm out of medication and will be behind on my shots because of the delay. This situation has caused unnecessary stress and could have been avoided with better communication and service. If you're going to take a customer's payment, you should make sure they receive their medication on time.
Response from EmbodyOct 7, 2026
Hi Brandy thank you for sharing your feedback and please accept our sincerest apologies for delay in receiving your medication after your payment was processed. It is completely understandable how frustrating and stressful it is to face an interruption in your treatment routine, especially due to a lack of clear communication. This is certainly not the standard of service we strive to deliver. We take your feedback seriously and would greatly appreciate the chance to investigate your order status directly so we can help resolve this issue as quickly as possible. - Embody Team


