EmbodyReviews of joinem.co

Satisfied with my appointment

I am very happy with my experience with company so far

On time and listened to me.

Do not order from Embody!!! They keep you at a lower dose for longer just to keep you buying. I cancelled my subscription on their website in my patient account portal and they still charged me and shipped the medication. It doesn’t let you remove your card when you cancel. I also never completed the refill form and they just took it upon themselves to do this. I called customer service once for dosing question. It took their nurse over a week to return my call. I called today in regard to them charging my card after cancellation and they told me they will put a ticket in for a return call from a manager. So I can only imagine how long it will take to get that call. The person I spoke with said they could not refund me. Even though I cancelled before they charged. He said the cancellation had a date in October a month after I cancelled. It never game me options to pick dates. It just says cancel subscription. Be weary. Stay away from this company. There are better ones out there.

It had multiple nursing speak with me & they were both super sweet. the 2nd nurse who called me was amazing and we actually figured out an explanation!

My payment was made 9 days ago with no tracking number yet provided. Update, it is now 11 days since payment was removed from account by Embody. No shipping information has yet be provided. On their FB website it states shipment will go out in 2-3 business day. I have requested a refund, because Embody did not fulfill their end of our agreement. I have made 4 call and each time being told an escalation manager will reach out to me. That has not happened. If this is the customer service they provide why would I want to continue with such poor service?!

I strongly recommend thinking twice before using Embody. I started Sermorelin through them, but my second month of medication was never sent. It has now been well over 15 days, I have been without my medication for weeks, and I still have neither the shipment nor the refund I requested. The customer service experience has been incredibly frustrating. Three different representatives told me that a support ticket had been created for my issue. However, each time I followed up, the next representative told me there was no ticket in the system. I have repeatedly had to explain the same situation from the beginning with no resolution. My biggest concern is that this is a treatment that is supposed to be taken consistently. Because Embody failed to send the next month, I have now had an unnecessary gap of several weeks. What has disappointed me most is the lack of accountability and empathy. I have given them multiple opportunities to fix the issue. At this point, I am simply asking them to refund the money for medication I never received so I can move on to a provider I can rely on. I would not recommend Embody based on my experience.

The lady I had Was great. She approved me and listened. Just waiting on my medicine now.