EmbodyReviews of joinem.co

I have tried to work through prescription dosage disconnects and lack of receipt of medications (over 10 days since payment without delivery) through customer service bots and then customer service live person, and continue to not resolve or provide valid updates. Please be cautious in using this company - they are quick to get your money but then NOT DELIVER!

My previous shipment is marked as “delivered,” yet I never received the package and it was not left at my front door. I contacted Customer Support expecting assistance, but instead, the representative was dismissive and provided no meaningful resolution. He claimed there was an issue with my ZIP code being 95034. I explained that my previous orders have been successfully delivered to the same address. Rather than investigating the issue or taking responsibility for helping locate my shipment, he simply told me to contact FedEx myself. This is unacceptable. As a customer, I should not be left to resolve a missing shipment on my own when I placed the order and paid your company directly

The company is meeting my goals with the timeliness of delivering my medication and providing details instructions on how to administer my dosage, As well as having the immediate phone call to getting additional support if needed. I am glad I choose Embody!

Embody has taken two months of payments from me and I am YET to receive even ONE dose that is prescribed. The first shipment came as two different strengths of tirzepatide (very low dosage when I was told - and proved via photo- that I was on and needed the higher dose. The two shipments came from two different pharmacies on the same day - clearly a mistake - and both were very low (but different dosages). I contacted Embody approximately 25 times via chat, email, and in person, and was assured the error would be corrected and "expedited". I was also told not to take either of the two previous meds since they were incorrectly prescribed. That obviously left me with NO medication after being on the med for two years. I met with a nurse who upped the dosage to the correct one, said the first dosage was being corrected and would send, and I stupidly allowed the second billing to go through. I have now waited 13 days with no tracking number, no correspondence other than it is "at the pharmacy" and still not one vial of tirzepatide. I cannot recommend this company to ANYONE. I truly believe that it is a scam and am seeking ways of reporting it as such. Very dissatisfied customer, Kathy

The nurse was friendly and completely listened to my concerns

So far, everyone that I have spoken to has been pleasant and helpful. There was a couple of issues with the appointment time, but I finally made contact.

The provider answered all my questions and I was happy to see how concerned Embody is with there members to make sure everything goes well.

Nice, took the time to review my prescriptions, it was a great experience. They answered all questions I had.