EmbodyReviews of joinem.co

Update to their reply: if they really found it that "disheartening"...they'd get someone to refund my money for this milky vial of unusable liquid. If I could give a 0 star rating, I would. Find a different company. Scammers! Took 2 weeks to get. It arrived hot. Was told to fridge it. I did. Went to take it later that night and realized it was cloudy. Reached out to customer service and was told to wait for someone to reach out to me. Even got an email saying it was sent over to the clinical team who would reach out in 24-48 hrs. 3 days later I reached out. Was told a nurse would call me and then got a follow up email saying I'd hear back in 24-72 hrs. 2 more weeks with various emails and calls. Took for me to leave a Facebook comment to have a rep post in the chat about the pt chat in the portal. Finally got someone on chat and they told me I was outside the 24 hr window to report my cloudy meds and get a replacement. I have emails telling me to wait for someone to reach out to me from the clinical team. My very last email I sent had said I needed a resolution or I'd have to cancel because I'm not getting anywhere. I received an email back saying I was cancelled. Their choice, not mine. I got on chat again and explained what happened and requested a refund. Submitted my pic of cloudy meds (after the rep told me where to submit it to) and was told they'd process the refund AND send me a replacement vial..which was a nice gesture. Fast forward a week, I got on chat to check in on the progress and was told since I canceled I don't get a refund and no vial showed up. I've been off my meds now 5 weeks thanks to Embody. Do. Not. Waste. Your. Money. Or. Time. Spend a little extra and go to a reputable company. These other reviews on here cannot be real.

Call was on time nurse explained well

Prompt customer service and appointment set up.

Super supportive and easy to navigate

My appt was on time. She explained everything so I could understand

This was my first time talking to someone during an online appointment. It would of been nice to see who I was talking to but the overall experience was good. I could hear her clearly and I felt like I could ask questions. The appointment was brief and to the point. I do like that she told me everything would be available online for me to review when needed.

If I could leave a negative score I would. My only option is 1 star. This has been an absolute nightmare. The approval process was simple but it stops there. I was approved on the 20th of september and my credit card was billed that day. The following day I received an email saying that my prescription was approved and being filled. On the 25th I received a duplicate email stating the same thing. When I called the customer service rep I was told the original pharmacy could not fulfil the order and it was sent to another pharmacy and my order would be delayed. Instead of the original shipment time of 3-5 days it was extended to 7-10 buisiness days. I received an email from the new issuing pharmacy on the 25th as well saying the product was on its way and had been shipped. Today I checked the tracking number and it had not left the facility. I called customer service again and was informed it could be an additional 7-10 buisiness days before it would ship. IN short, the customer service is horrible. They read from a script and just spout the company lie, we are sorry blah blah blah. I was supposed to receive a follow up call days ago from a pharmacy tech and that didn't happen either. Today I had to dispute the charge with my bank for not receiving my purchase in a timely manner. Run as far and as fast as you can from this company. How they can sell a product they don't have in stock and don't produce is beyond me. It should be criminal.

I am updating my review from 1-star to a 3-star. I still have my issues with them. Communication from them is poor at best. I had to make over 6 calls to ever get to what I needed. After my initial 1-star review I did receive a call from a nice person who told me he'd get someone to contact me. I received an email to pick a time. I told them to give me the best for them. Crickets. I pushed and essentuially demanded on their support line to talk to a clinician. It never should have gotten to this point. I simply needed to know if my medication that had gotten hot for a few days was safe to use or if it needed to be replaced. The clinician reviewed and deemed it safe. I have resumed my regimen two weeks behind due to Embody not being willing to communicate. My most recent prescription arrived late with the ice thawed and the medicine very hot. I called Tuesday September 22, 2026 to speak with someone. That person told me that I should not take the medicine until I spoke with an RN who would call me withing 24-48 hours. On Thursday September 24, 2026 I called again and was told that the wait time is 48-72 hours. Well, it now been over 120 hours with no call, no contact, nothing. I am stuck with meds that I cannot take and no one will help me. I am sure that the same AI response from Embody about contacting me to discuss will be made. I have no confidence that I will be contacted and now I am left with meds I cannot use and now off schedule. I am going to challenge this stupidity with my credit card to hopefully get Embody's attention. My advice, do not fall for this company's false claims of positive customer service and how the health of their clients is very important. An update of 9-30-26. I called Embody again and the short version is I was told the other phone customer no-service people had misdirected my requests and there is no need for me to speak to RN. The matter should be escalated to the pharmacy and have a replacement sent. That will take 2-3 weeks. So I am supposed to start over all together. Then they told me that there is no need to create a new ticket as it is already in process. But they now tell me that I need to continue to wait for someone to email me. This operation is unethical and is at best negligent and most likely guilty of a level of malpractice. There are so many open tickets of the issues that they cannot get to them all in a timely manner. Stay far far away.