EmbodyReviews of joinem.co

Comprehensive visit. all questions answered and felt listened to.

HORRIBLE CUSTOMER SERVICE!!!!! STAYED ON PHONE 57 MINUTES -HAD TO SPEEAK WITH 4 DIFFERNT PEOPLE, THAT I AM BELOW MY GOAL WEIGHT, I HAVE ONLY BEEN SHIPPED 2 OUT OF THE 3 VIALS I PAID FOR, NEXT ONE DOESNT SHIP TO NOV. AND THEY WONT CREDIT MY CREDIT CARD THE VIAL I DONT NEED OR WANT TO USE ! AND THEY SAID THEY WOULD HAVE SUPERVISOR CALL ME IN 72 HOURS!!! I WONT BE HOLDING MY BREATH!!!!!

I love the flat never changing fee. However the option to have an additive added to the compound is not the greatest. Delivery is always fast. Customer service and talking to or receiving feedback from your clinician could be faster.

Excellent customer service 👏

I didn't expect a phone call but the RN was concerned how I was feeling and listened with compassion. She was very helpful.

At first I really enjoyed this program. I paid the $129 for tirzepatide, plus the $19 VIP membership so I could get other medications for $79 instead of $99. My first month joining I got a text message from a physician saying they was going to prescribe me NAD+ which I hadn’t requested but I thought ok that’s cool. I enjoyed the NAD and they only used my vip amount to pay for it I have screenshots and everything proving this. well then it comes to renewing that prescription for the next month. That is when my problems started. Customer service told me that no you was not prescribed it. That is the VIP price. You will have to pay the $79. You know they were just gaslighting, even though I showed screenshots and everything they didn’t care then I ended up staying with them, however, since I did end up ordering NAD again they won’t ship it to me until the 29th because it says I’ve already had a shipment, but I never received it. I never got anything. The system shows that I got NAD plus clear back in August 4 and then they renewed it automatically in that screwed everything up to where it now won’t renew until the 29th so I probably won’t get my NAD until 29 September but yet they tell me that I was never prescribed NAD if that’s the case why would it screw their system up to not ship out my NAD until the 29th. I still just thought I would chalk that up as a loss my portal got screwed up for two weeks. This was causing a problem because I was out out of the NAD and I wanted to switch the sermorilin for the glutathione which I was able to do through email however they also took my payment of $79 each through email as well. I brought up my portal being down still..They said they were fixing it but like I said two weeks had passed nothing was fixed then I complained I guess long enough and it was fixed the next day. They had a promotional offer for your first month of all medication‘s $49 each. That made me wonder why through email did they charge me the $79 because clearly even though I was a VIP member and got a discount I still qualified for the promotional first month or I would not have gotten the B12 for $49. I ended up emailing them questioning them about this and all they do is gaslight you it’s unfortunate because I really did enjoy this company but now I’m on the fence and I’m about to just disconnect my Services through them.

She listened to me, and seemed too understand, but could only pass on my request.

Do NOT use this company!!! They do NOT provide customer service. They WILL scam you out of money for GLP1 medications and WILL not ship it out or refund your money. They send only automated responses and make no attempts to correct their terrible scam of supposed services.