EmbodyReviews of joinem.co

I had a really disappointing experience with Embody. Customer service was basically non-existent. I reached out for help and didn’t get the support or useful answers I needed. There was very little follow-up and no real solution to my concerns. The whole experience was frustrating and left me feeling ignored as a customer. I ended up cancelling my membership because it felt pointless to keep it. I expected much better service and support, and unfortunately, I was very unhappy with my experience.

Do not order here. They will take your money and they will not send your medication unless you call and stay on them and thats if you can get a hold of someone. 4 separate times this week there was a ticket submitted to escalate my issues to management and I was told I would be receiving a call and I have yet to get one. Customer service is not help the agents on the phone want to get you off the line ans the chat agents leave the chat without resolving the issue. Don’t let them scam you out of your money!

Provider was very informative and concerning

I felt heard, like my care coach really cared about my well being.

Erica was pleasant and I felt heard.

I was able to rejoin with no problem. However he didn't know how to access my portal so that I could update my debit card.

I received a promotional offer for an add-on prescription, so I figured I would try it, maybe it would help since the medication itself hasn't really done anything to curb my appetite in comparison to the last company I was with. I waited and waited three weeks and never received my medication. So I called them and was told that it was being escalated and that it was because I had not met with a provider. I have never spoken to a provider to this day not even for my initial dose, did I talk to a provider. But while I was on the phone I received an email saying that my after visit summary was finished and ready for viewing and that my medication would be shipped. Again I found it funny because I was still on the phone with customer service so I obviously had not had time to meet with a provider. Today, I received my medication, and it was a starter dose of the tirzepatide, not the add-on medication that I ordered, a month ago now! So I again called customer service and he was just so anxious to get me off the phone, he basically read verbatim, what I already read on my portal and told me that he would escalate it, to which I replied the previous guy had done that and at this point I had zero confidence that he was going to do anything to resolve my issue. He still just was insisting on letting me go so eventually I hung up on him and decided I would chat with a representative. The third representative told me that it has already been escalated, so there's nothing that they can do. But since I canceled my subscription, because I was due to be charged again for it here in three days and have not received the first one to even know if I want to stick with it, they probably would not be able to order me another one or refund me the money!! Shocker!! Now, I'm somebody who reads reviews before I make a decision but I also do not make my decisions solely based on reviews, but this is one time that I have to say that the negative reviews were 100% accurate on their failure to fulfill orders in a timely manner, the medications not being as effective, customer service not being consistent, over charging/taking people's money. This place is a scam. Within the next six months, they'll be operating under a different name pulling the same b******* on people. I'm gonna have to go through my bank to get my money back because there is no use contacting them to resolve anything. Even when they screw up, they obviously do not try to make it right, because I had 2 of the reps tell me I can't get my money back BEFORE I ever mentioned getting my money back!!!

I need a call back from someone in this company who knows what the heck they are talking about. My prescription has been at the pharmacy for going over 3 weeks, one for 6.375mg and one for 8.5mg. I got approved by RN (who I had to jump through hoops to just get a call from finally) and they approved 8.5mg. Now, apparently I have two subscriptions just sitting in limbo, they’ve charged me $149 and I have called everyday for the last week to figure out what’s going on and I keep getting a stupid run around. I do not understand how this business operates like this. I am so disappointment because I finally felt like I found a sound and reasonable GLP 1 company and I have been let down, yet again. Someone from management who can actually help me would be the only way for me to salvage wanting to stay with this company.