EmbodyReviews of joinem.co

I started with this company and paid for one full year in advance, and after I had paid, they said that they only cover up to over age 74. I turned 75 in January so they refunded my money back and then I turned around and paid for six months. Their customer service is horrible, I’ve had to wait on the phone almost 3 hours every time I tried to call. But, I was able to get my telephone interview after a couple of mishaps by their representatives. My first & 2nd vials arrived on time. Their portal initially says to fill out a refill form after the third dose, but after my second vile, I tried to do that and it said there was a 3 day wait. I returned in three days and then it said 28 more days before I could refill. When I contacted the company, they said that it had already been ordered & sent to the pharmacy on September 24, which was late. It should have been ordered on the week of the 13th to arrive in time for my next dose. Since then I’ve been continually getting texts and emails saying that my order has been delayed because processing is taking longer than expected. I’ve called a couple of times and I’m not getting anywhere. I asked for a refund, and they said that they don’t do refunds the first time I called. They said someone would contact me within 24 to 48 hours, nobody called back after my call today. They said that I should contact the pharmacy, which I did. There is a recording saying the pharmacy is no longer a retail pharmacy. The other number on my vile for this pharmacy is an 800 number that got me to some other business, not a pharmacy. I contacted my Credit Card companytoday to explain the situation and they are doing a dispute. I would highly recommend that you avoid this company at all costs. You can look at all the other reviews that I wished I had looked at before I started on Facebook and on Google.

The delivery time was longer than advertised. I had been on 15 mg with previous supplier and wanted to start lowering the dosage for maintenance, however when my medication finally arrived it was for a higher dose of 17mg rather than the 12.5 that I requested. I attempted to contact them through the chat but was transferred to someone who never picked up. After waiting 15 minutes I tried calling but was told that a nurse would call me at 1 pm. No one called. I then sent an email which was answered but was told again that I needed to set an appointment to speak with a nurse. I set the appointment time but never received a call back. The next day I again emailed and they said that I missed my appointment and would have to reschedule. Since it was my scheduled shot day I just used the medication that was sent but at a lower amount to try to offset the higher strength. I signed up for the 3 month plan so I will see what happens when it’s time for the refill. Perhaps I can get it corrected at that time. I also noticed that even though the medication is at a higher strength I have been hungrier than I was on the medication from the previous supplier which makes no sense to me.

If I could, I'd give this company negative ten stars as they actually made me ill for over a week. This company has horrible customer service, do not fall for the hype of a lower price and 24/7 customer service. Their chat is AI and overseas based. To actually speak to anyone with medical knowledge takes days over repeated emails and chats. You will be told that someone is going to contact you but when you follow up, they have no record of previous correspondence. Their so called "provider" recommended that I change to Tirzepatide and tripled the dose. I did question in the massive increase in units but it was explained that since it contains two hormones that the increase was required. Within days, I became very ill and thought it was the flu or Covid. After continuing to test negative for both, I finally reached out to my primary care. After explaining the recent change in medication and increase, he suspected that my immune system was having a reaction to the new hormone that's included in Tirzepatide. He could not believe that I was started on this medication at such a high dose, almost four times the recommended starting dose. I was ill for over a week with body aches, nausea, severe head and body aches, and a low grade fever. I reached out to Embody several times and was told a "provider" would be contacting me. No one ever did. After feeling better, I reached out to them demanding a refund and immediate cancellation of my subscription. To date, neither have happened and I continue to receive notifications that more drugs are being shipped at this dose that would again make me sick. This company is a scam, a hoax, has the most horrible customer service, and is a danger to your health. Find another company and do not trust Embody.

I honestly was at my wits end because of the hassles I went thru for three weeks or so trying to be heard by customer service. I hope I am finally getting the results I needed. I think more training needs to be done with the support team on how things needed to be accomplished without causing the customer to turn angry. I was really hoping I could complete program, but it is not an option at this time because of the sickness I endured during my time in the program.

My medicine lid came out halfway through open and it was leaked all overz. Nobody helped me with anything for three weeks and and of the three weeks instead of reordering my medication they offer me the pay the same money again to reorder. To reorder something from a company I need to satisfied as a customer but you have horrible customer service

First time i felt heard.

I appreciate the prompt response of the team from Embody

Pleasant provider and ease of use with web site.