EmbodyReviews of joinem.co

I have been very dissatisfied with your service. I have informed you of this. I have tried to cancel and ask for my money back. You charged me again even after you told me you processed my cancellation.

The provider was incredibly helpful. I felt heard and understood! Thank you very much.

I felt seen. Not judged. I was given a thorough explanation of what my treatment will be and assured that I will have full support for my weight loss journey.

The nurse practitioner listened and responded accordingly. She thought about avoiding the issue again in the future and explained how to proceed.

My experience today with the provider and RN were great. That is what I’m rating the 5 stars on not my overall Embody experience.

If I could rate 0 I would, truly the worst experience ever. First my refill was not approved until I called and made an appointment which took about a week. Then I had to wait for the pharmacy to ship it out…and I am still waiting! It’s been about a month since…my month fee is literally already tomorrow and haven’t received my vial. Customer service lies! Kept telling me every week for the past month and a half to give it 48 hours and then days which turned into weeks and as you can see nothing. FYI call your banks to get disputes! This company is a scam! I obviously ended my membership and they still have automated messages trying to get me back in and for what? A vial I paid for and NEVER received?! SCAM Update - I'm aware they commented but don't let that fool you, they don't care to fix anything if they did they would’ve after the countless times I’ve emailed , called, and chatted with them for over a month now, no point in reviewing my order anymore. I got my money back and that’s all I cared about.

The provider giving practical advice to achieve my goals

The customer service is not good at all. I recieved my weight loss medication within a week. Which has been great and worked. I also ordered the B-12 injections. Well 17 days later and I still do not have it. My portal says it still hadn’t shipped. So I called them. “Marie” takes my call. I told her I wanted a refund and want to just cancel the B-12 order. She puts me on hold to check my order. She comes back and tells me my order has been shipped and they couldn’t refund me since my order has already been shipped. I told her it says on my portal that its not been shipped she puts me hold again. Comes back and says my order has been sent to the pharmacy. I said ok since its not been shipped I would like cancel the order and receive the refund. She proceeds to tell me they can’t refund orders that have been sent to the pharmacy!! I was like really?! So you now have told me 2 different reasons of why I can’t cancel and receive a refund. I pretty much was given the run around and no refund was accomplished. She told me she would put a hold on my next order to be sure I don’t get charged again on the next run date. She couldn’t even give me a date of when or IF I will ever receive my order.