EmbodyReviews of joinem.co

Mel is very friendly and informative , and pleasant to talk to.

I felt seen and heard. I was provided a plan and it was explained well. I was given options. I feel much more comfortable with my decision in taking control of my weight.

​Exceptional service with a truly personal touch! The team followed up with me every single day until my prescription arrived, proving how dedicated they are to patient care. A huge shoutout to Abegaile, my go-to representative—she was empathetic, attentive, and handled everything seamlessly. My prescription arrived in less than two working days.

Update: I finally got to speak to a human being with the company that had the common sense to make things right. As such, I am changing my review to 3 stars because I feel like she understood, fixed the issues, got my refund, and also indicated that she would be taking my concerns to upper management to help on the front-facing end of what happened with customer service and the relentless times I was basically being told too bad too sad by the reps on the phone and via email. I now have 2 shipments of meds I do not plan on using, which is sad that this happened. Kudos to the representative who called me personally. Thank you for making things right. Update: These people are really inept; I am glad I decided not to deal with them. They emailed me saying the charge was for past meds. I paid for and only got one shipment. Also they claimed I got a shipment in September. Again only one shipment received in July. I cancelled shortly after and did not complete the reinstatement form. Yesterday they referred to terms and conditions for denying my refund today they said they have no refund policy? At this point they keep pushing meds on me that I do not want further violating consumer protection laws. They respond here in sincerity but pull the same deceptive practices in private. I keep saying I did not authorize the charge they keep telling me they are willing to work with me if I take the meds I never authorized have not received and do not want. Make this make sense at this point? I cancelled Embody after my first order. I had a listed side effect, followed their instructions to stop and wait for contact from one of their professionals. I waited almost two weeks with no call or email from any professional from their company resulting in a lapse of my going forward with the rest of the shots because I deperately wanted to speak to someone before proceeding. In Late August or September I asked about rejoining , and was told I would have to start over with a four-week wait, and I declined. I never completed the online reinstatement form. On October 7th, 2026 they charged my card anyway. I told them the same day that I did not authorize it and do not want any medication. They confirmed in writing and on the telephone that I wanted a refund and that I won't be taking the medication, then refused citing "terms and conditions" that they did not identify for refusing my refund. To make matters worse the medicine has not been formulated yet so giving me a refund would be seamless on the phone it was acknowledge that they could not find a permission to reinstate. I asked to speak with a supervisor or that one would contact me. I received emails with circle talk acknowledging that I want a refund and that I would not be taking their meds but they refused to refund me saying they can assist me with my medication needs if I wanted assistance. I have disputed the charge with my bank and I have filed complaints with the FTC, Pennsylvania Attorney general and any other agency that oversees this company. They have deceptive practices, they also do not have the professionals they claim to get back to you when you have legit questions about the meds , everyone takes their time and this results in lags in taking the meds while waiting for a professional to consult with you. They still have not cited what the terms and conditions are and this is a violation of my consumer rights and fair practices.

Update - Just wanted to respond to their comment below....this is the definition of the company they say they are going to do something but never do. NOBODY has still reached out. ||||| There is just a lot misinformation about the support you will get. The 24/7 support is false. What you get is 24/7 support of a chat that will actually do nothing for you. I was having some bad nausea side effects and contacted support. I was sick for 2 days before I even got a response that was only to deny me any help at all and was just told to see personal physician. It was an absolute terrible experience. Despite the lower price I was paying.....the get what you pay for really came into play here. Please seek a different provider if your not familiar or are new coming into this.

I am 3 shots behind because I can't get them to send my medication. They keep telling me it's been escalated and someone will reach out to me. Nope. No one has reached out. All I want is my medication or my money back so I can buy it from someone else.

Provider was kind and courteous and knowledgeable I appreciate that.

Provider was kind and answered my questions clearly