EmbodyReviews of joinem.co

Jon was fantastic!! Answered all my questions and showed tremendous care. Thank you Embody

Seriously, I can’t believe what happened. They advertise that you can cancel your subscription at any time, but apparently, they can also re-subscribe you without your knowledge or authorization. I woke up to an email saying that my medication had been approved and shipped. I was completely puzzled because I had already canceled my subscription. I checked my credit card, and YES — I was charged again even though I had canceled. I then logged into my Embody account and discovered that my subscription had apparently been reactivated without my knowledge or authorization. I did not request it, approve it, or give permission for them to restart my subscription and charge my card. This is extremely concerning and, in my opinion, completely unacceptable. Customers should not have to constantly monitor their accounts and credit cards to make sure a company isn't reactivating a subscription they already canceled. This feels incredibly shady, and I will be reporting this to the Better Business Bureau and taking whatever additional steps are necessary to address the unauthorized charge and subscription.

UPDATE — October 8, 2026 I want to provide an update to my original review of Embody. After six weeks of repeated communications, follow-ups, and assurances that my missing medication would be shipped, I finally received the replacement medication yesterday, October 7, 2026. I appreciate that Embody ultimately fulfilled its obligation and delivered the medication I had already paid for. However, I am leaving my original review and rating unchanged because the eventual delivery does not erase the experience that led me to write it. Six weeks is an unreasonable amount of time for a customer to wait for prescription medication that has already been paid for, particularly when treatment depends on maintaining a consistent schedule. Throughout this process, I spent considerable time contacting customer support, following up on promises, and trying to resolve a problem that should never have required this level of effort. I believe it is important to acknowledge when a company finally makes things right. But I also believe consumers deserve to know what it took to get there. The medication was eventually delivered. The customer service experience remains unchanged. My original review stands as an accurate account of what I experienced. Dennis Lain

First time using GLP-1 through embody. There were a few issues in the beginning with delivering medication on time, but Patrick was wonderful helping me out with escalating my prescriptions. He answers all my questions and listens to me if I have any concerns.

I’ve been trying to get my refund since September 11th. They sent the wrong medication and would not resolve this. I’ve been dealing with them for 2 months. All I get is the same answer every time I will talk to my team and update you. Their excuse is they can’t give me my refund because I no longer have the card that I had on file with them because of a fraud situation with that card. So they are telling me they can’t send a check or put it on a different card. Meanwhile they keep trying to take more money out of that card that had the fraud on, even when I have canceled my subscription with them but they have tried 10 times to get more money. I’ve even told them to send the correct medication and they won’t do that either.

Nurse practitioner was informative, helpful and friendly. Answered all my questions and really outlined steps for success with the program.

They never called me for my appointment. Just marked me as missed. Then when I called to say this, they just APPROVED my medicine without talking to me. They have charged me twice and I haven’t received anything. I have asked for a refund. This is a scam! Go elsewhere!

Welcoming, Caring and Supportive!