Johnny WasReviews of johnnywas.com

I ordered a dress and paid by my Apple card. They just deleted my order without any messages. They have a horrible customer service

First of all, I love embroidery clothing, and that's the only reason I have been purchasing Johnny Was brand. 1. I don't care about this company so much as far as the way they handled orders. I got cancelled on 4 times. Apparently, their inventory control system is not working properly. It makes me so disappointed when you order something and it ended up canceled, not once but 4 times. 2. As far as the fits for their clothing, the size is unpredictable. They listed bust measurement on M size online but most of the times, they are inaccurate. It's upsetting especially you purchased it on final sale and cannot return. So you pay more money to do alteration. For the clothes that so expensive, at least they should let the customers return for store credits. There is no guarantee on customer satisfaction with this company, unfortunately. 3. In the beginning, JW.com shipping times were quite prompt, but lately it has been also a disappointment. It took a week to ship out and another week to receive. At this point, paying so much money for their high price clothing doesn't get a decent treatment from this company. Just stick to department stores, at least you can return when they don't fit!!!

My orders were cancelled without explanation. After their big sale was over, the same clothes I ordered reappeared on their website. This happened many times. In fact, there were multiple orders that I placed last week only three clothes came, and the rest are in limbo. Customer service is a nightmare!

Oxford Industries you are a disaster. I never write a review but I' taking the time to do so. You have ruined the Johnny Was name. Now you are opening stores and they are worse than the on line experience, which you have just failed miserably at. You take orders, send confirmations and then cancel them without notification. You make it the clients responsibility to figure it out, and the process is not easy to figure out. You have wasted the one thing I will not tolerate and that is my time. Your assumption that you can manage the Johnny was name has made an "ass" out of you. You need to check your station!

I recently ordered this very beautiful Aviina top, it is too large, but I will have it taken in....I LOVE JOHNNY WAS! I pray they don't change too much!!!

HORRIBLE CUSTOMER SERVICE They DO NOT listen to you at all. Even if you are stuck in an emergency. I just got stuck with a $400 dress that DID not meet the price standards that Johnny Was should keep. The dress size did not match with their size chart, nor did the color match and neither did the quality of material match with what it should have been for their dresses. DO NOT EVER BUY THINGS THAT ARE OVER $100 with their store!! I have bought merchandise worth thousands and they treat customers like crap!!

I bought, what I thought was a lovely white top with blue embroidery. The material was thin and cheap feeling. I wore it once and spilled some coffee on it. I followed the laundering directions and put it on cold, gently cycle and hung it to dry. The area around one of the buttons starting coming apart. I have been trying to get a hold of an agent and have not gotten any call backs. That was a $195 gift thrown out the window. I"m really pissed

I carried Johnny Was in Kailua Hawaii for over 10 years and their clothing was fabulous, exquisite and could not be found in other clothing lines. My customers loved everything I brought in for the store. I was Johnny Was's biggest buyer in Hawaii. Now, they seem to have lost their mojo since they were acquired by the big corporate machine, Oxford Industries. The patterns are big and unattractive and don't balance. They are like a bad Citron line now. A few styles are okay but 80% of the styles are disappointing. They don't even carry 100% cotton anymore. Too bad. They were fabulous in their heyday. I have a closet full of past styles but wouldn't buy a thing they are offering nowadays.