Johnny WasReviews of johnnywas.com

I ordered the Kanako dress in S in Hollandia print to wear to a function. It was on sale, and was marked “final sale” which was not a problem for me since I own *four* velvet Kanako dresses in a size S, and they all fit well, are lined, and hang beautifully. The Kanako dress in S in Holland print arrived and it is too tight under the arms, it bunches up unattractively around the neckline because of the poor fit, it is completely unlined, did not ship with its own slip, and the silk it is made of is so sheer that it is see-through! I called Johnny Was four times about this issue, and left messages since no one answers the phone there, and no one has called back. I also wrote an email to Johnny Was customer care and no one has answered. In the past I could go to our local, excellent store, but that store was closed last year or early this year and so there is only online “support” which means, apparently, no support at all. I have bought this brand for years, from the local store, from Johnny Was dot com, and from department stores such as Bloomindale’s and Saks. This will be my last purchase of this brand. For such luxury pricing one would expect some customer service from Johnny Was, but now even Saks gives better customer service, and that is saying a lot about how poor the service at Johnny Was dot com is. I’m done with this brand and will shop at Eileen Fisher from now on.

I am so disappointed in Johnny Was, deteriorating quality on last 3 orders received and due to items purchased on sale they are not returnable. This is unacceptable. In addition, I purchased a dress, again horrid quality and returned the item next day. They received the item over a month ago, using their label and they have not refunded me. It's been over 30 days, no refund. These business practices are unacceptable.

Ordered $300+ blouse. Trying to check status and when it is shipping. Johnny Was gave wrong order number, can't check. Called customer service, no one answers or responds, no one does their job! FRUSTRATION AND AGGRAVATION ~ this shop should treat customers better ~ their merchandise is no cheap change!!!!

I received what will be my last order from Johnny Was. I feel foolish for being duped more than once. Over the past year I’ve ordered a number of items even though each order was disappointing. I was sucked in by the beautiful presentation of items online. This recent order revealed contents of such low quality they bear little resemblance to the items pictured on the website. In fact, I found myself wondering if there are oversight bodies who check that what vendors advertise their products as being made from actually contain those materials. For instance, one blouse I received is supposed to be 100% silk. There must be a number of quality variations with silk because what I was sent feels unlike any silk garment I have ever worn over my 65 years on this planet. It’s rough, drapes poorly, and certainly is no candidate for a representative of that material. There are too many wonderful offerings out there worthy of higher price points. Johnny Was is not among them.

I can't recommend buying online because I received a top (from the US). It's flawed and they won't replace or refund. I've seen other people post similar issues so I'm thinking that JW tries to offload faulty stock to online buyers. Save yourself hundreds and only buy in a physical retailer.

My Customer Service experience with this company was a time consuming, frustrating hassle. I received a damaged item. Had to call customer care to request a return label and then the replacement dress they sent was lost by FED EX. They wouldn’t refund my money until they got the dress back - a dress I never received. Basically made it my issue to resolve with Fed Ex instead of handling themselves - they were the ones who mailed the replacement that got lost but somehow I was the one whose problem it was to solve. After multiple emails and calls, I still do not have my money back - it’s been two weeks of dealing with them. I do not recommend placing an online order with this company because if there is an issue it will be nothing less than painful to have it resolved. That is if you are lucky enough to even get it resolved. Still waiting and hoping for mine to be resolved.

I placed an order, payment was taken immediately and thats it! Tracking has stopped and they will not respond to any of my emails.

can you put 0 stars? not? we'll 1 it is..under duress. cheap materials, cheaply made ..it's expensive so you think it's good..don't de fooled.. it's cr.... want to return it?? PayPal shipping fees..