Johnny WasReviews of johnnywas.com

So, in fairness, I haven't yet received the dress I ordered, so I can't review the actual item, but their shipping terms are misleading and awful. I ordered an item midday on a Thursday, and paid $35 extra for "overnight shipping" because I have an event on Saturday. Now it's Friday evening and it hasn't arrived. When I contacted customer service they unapologetically told me that "overnight shipping" is actually 1-2 business days and, because I ordered on a Thursday, I won't get the dress until Monday afternoon. Obviously too late for my event.

The clothing is expensive and poorly made. The sizing is off on most of the pieces I tried on and the sizing is not consistent. I've tried to wear the brand several times over the years, the colors are bright and inviting. The overall quality is not there.

First of all, I love embroidery clothing, and that's the only reason I have been purchasing Johnny Was brand. 1. I don't care about this company so much as far as the way they handled orders. I got cancelled on 4 times. Apparently, their inventory control system is not working properly. It makes me so disappointed when you order something and it ended up canceled, not once but 4 times. 2. As far as the fits for their clothing, the size is unpredictable. They listed bust measurement on M size online but most of the times, they are inaccurate. It's upsetting especially you purchased it on final sale and cannot return. So you pay more money to do alteration. For the clothes that so expensive, at least they should let the customers return for store credits. There is no guarantee on customer satisfaction with this company, unfortunately. 3. In the beginning, JW.com shipping times were quite prompt, but lately it has been also a disappointment. It took a week to ship out and another week to receive. At this point, paying so much money for their high price clothing doesn't get a decent treatment from this company. Just stick to department stores, at least you can return when they don't fit!!!

I carried Johnny Was in Kailua Hawaii for over 10 years and their clothing was fabulous, exquisite and could not be found in other clothing lines. My customers loved everything I brought in for the store. I was Johnny Was's biggest buyer in Hawaii. Now, they seem to have lost their mojo since they were acquired by the big corporate machine, Oxford Industries. The patterns are big and unattractive and don't balance. They are like a bad Citron line now. A few styles are okay but 80% of the styles are disappointing. They don't even carry 100% cotton anymore. Too bad. They were fabulous in their heyday. I have a closet full of past styles but wouldn't buy a thing they are offering nowadays.

The company is in the stone ages in regards to how they handle returns. So frustrating. Get with the program. If you have a correct size in one of your stores and someone brings in an online purchase and wants to exchange the item, let them!!!!! To have to jump through hoops is ridiculous. Won’t ever shop there again!

I have bought many pieces of clothing from this company, some really beautiful shirts and others I have used as a rag on the floor. Customer service does not exist. I unsubscribed from the website. Too bad for Boho chic because I like to shop even during the pandemic.