Johnny WasReviews of johnnywas.com

Just recently purchased a coat from the location in el paseo Palm Springs. The guy who took my purchase on march 1 2025 was rudest person I have ever had in customer service. I told him to was looking for a coat I had seen at another store in Palm Springs and described it. Without even looking he said we sold this long ago. Ok buddy, so I proceeded to look myself. I found the coat. I tried it on and said ya it fits ok but the wrists are so loose. so what does he say to me. well jusr use your seamstress fix it. what? you want me to pay huge bucks for a coat and then have to fix it?? then i said the other store i saw this coat said its 30% off. he says well it depends. this is the price they told me. i said with everything so expensive of course i want the best deal. he turns to my husband and says how do you deal with her?? what the hell. after i bought it i wish i had not! i am back there in a few weeks to return it! tag still on. i decided it doesnt fit right and with customer service as horrendous as that. they dont deserve my money for a product that doesnt fit properly

I called CS several times, after I was left on auto hold, a message come on, asking to leave name, and number for a call back, needless to say I have yet to receive a call back. I'm not sure what has happened to this Company, other than their prices have sky rocketed, and their services have plummeted to an extreme low. It's really a shame, how retailers don't realize, above all, Customer Service is what will generate on-going revenue and bring new clientele to their product.

Ordered the Britt puffer jacket- jadeey absolutely loved the print BUT the placement of the side pockets are atrociously placed right along the seam of the hips so when you put your hands all the way in to keep warm, your wrist pulls at the seam because they are placed to far back. So uncomfortable. Did anyone try this jacket on in the sample room?? I can’t believe they would actually manufacture this jacket without noticing this. Cannot return because it is final sale!

I was scammed by them. I went to the site and sale and it said 40% off sale price, with code "festive". I applied the code and it came out 58$for the dress and $78 dollars for the pants. Later I get invoice for $215, which was 70 dollars more than it should have been . I called THEY Said I needed a screen shot wow I had purchased from the company before and trusted them. So I said to cancel the order. They said they would get back to me, they didn't . I called again and they said it was too late it shipped. Final sale. I have seen the clothes change and wondered if the company had sold sure enough it did. it sold in 2022. It sold to a big conglomerate called Oxford Industries LLC. . They do not give a hoot about their customers. Another big corporation bottom line is the almighty dollar. Greedy and they also own Tommy Bahamas, Lily Pulitzer and more. DO NOT BUY A THING FROM THEM. The clothes are not as good as they used to be either.

Purchased many items at Johnny was. Purchase dress for my daughter which I need to return because it’s too big good luck if you ever need a return they never answer the phone and was promised an email when I went online and filled out the form and it never came as I read more not so unusual online several complains as to no credit for returns so you might as well not buy there because if you need to return, you can forget it. Horrible customer service.

My #1 favorite brand for something special. I love Johnny Was! Looking for a new blouse Thanksgiving and their holiday line is gorgeous. Never disappointed by the quality or the service.

Ordered an item on Oct 12 with online information stating it would be shipped the next business day. So it was shipped Oct 16 (next business day?). Now on Oct 26, item still has not arrived. With the price of these items, you would expect some priority in shipping, but it doesn't seem to be a priority to the company. I may return it whenever it arrives. I've reached my intolerance for bad service.

BAIT AND SWITCH I ordered a jogging set with jacket and leggings. They only sent the jacket and did not have the leggings. I wanted to return the jacket since they did not have the set I purchased. They refused to send the return label for the jacket. I would never buy from this Company again. What a waste of time.