Joanne FabricsReviews of joannefabrics.com

I LOVE shopping at the 2 stores in Louisville. The employees may be a bit quirky but very nice. Customer service, however is terrible. I spent a month of emailing trying to understand why I didnt get my fabric. It was only $10 but I am retired. I finally called and was told the store I wanted to pick up at now has 15 yards at a lower price. This didnt make me happy.

I’ve always had a good experience in these stores. The employees are always professional and helpful when asked for help or their experience on a project. I also appreciate the classes on different skills ( ex: serger classes for beginners—- we even get to bring our own machine and they teach us individually when needed on things like proper threading of the machine!) I would highly recommend this company. Thank you.

Visit number 1: The store did not honor their printed coupon. The coupon was for 70% off of ribbon. The store changed the deal to buy one get two free. I wanted four. They were going to charge me full price for the fourth role. They had to call a manager for resolution. The manager did finally give me the fourth roll at the discounted price. Visit number 2: I wanted to buy 1/4 yard of material. Problem 1. The cutting station is not near the material. Problem 2: You need to type into a KIOSK that you want material cut. There were 4 names ahead of mine. Problem 3: Only one agent was at the cutting station and she was on the phone. The one customer at the station had a double order. Problem 4: There were other agents walking around the store, not engaged with customers. None of them came over to assist the one agent at the cutting station. We left the store without the material we wanted. This store is in Lexington, KY. We will think long and hard before returning to this store.