Joanne FabricsReviews of joannefabrics.com

Items I purchased were rung up incorrectly, I took receipt into the store to show them what had happened . I was correct . They insisted, even though shown, that they were correct. I did not “yell” but my tone was frustrated . After showing them several times how they added in my $5.00 coupon as a purchase they still insisted they were correct. The clerk hit the register with her fist . Told me she was done talking to me and that I was rude . She kicked a shopping cart as she stalked away. Telling me it was my fault that no one wants to work retail . ( I work retail .) Horrible customer service ! Add this situation to a messy store, Bolts falling off the shelves . Heavy extension cords lying random in customers walking paths. Also, the latter was brought to corporate attention with no response. Customer service is a thing of the past I’m afraid ,

My wife had a fabric cut and then realized it didn't go with her quilt. She returned the fabric and bought a less expensive one she liked. In and out of the store in five minutes. Great service

I had a project that I may (or may not) have needed to complete before this weekend that I needed a sewing machine with some embroidery capabilities. I went on line, found a machine, signed up for emails to receive a discount on my first order, then decided to go to the store instead since I was traveling and would go near one. I found a machine at the store, told the clerk that I may end-up returning it if my project fell through. She said fine, just don't open it. She said the discount for online wouldn't apply. I found another discount for "in the store" that didn't apply to machines, and ended up paying the full price for the machine. I brought it back 2 days later, unopened, and was hit with a $25 restocking fee! There were no signs indicating restocking fees online, nor in the store. The clerk never said anything about a restocking fee and when I asked how I was supposed to know there was a fee, the returning-clerk pointed out the small print on the receipt! She asked the manager who said there was nothing she could do about it. So the only way you know there's a restocking fee is if you first buy it so you can read the receipt!!! Baaaaad Business!!!

I placed an order on Nov. 19, 2023 for items to make a Christmas gift I was going to give someone early. One half of my order was received in a timely manner and the other half I never received. Checking daily (only way to check on the order is through an email they sent stating one half shipped!!!!) the other half continually stated "processing". This morning I checked again for umpteenth time and it said cancelled!!!! I still have not received any communication from them stating it was cancelled nor has the amount been put back on my credit card! I love Joann products but never again will I purchase anything from them online or in store. Just plain bad business!!! I'm glad I went ahead and purchased these items elsewhere to finish and give the gift when I planned otherwise I'd still be waiting and wasted A LOT of money!! Bad Business Joann, you should have at least enough respect for your customers to let them know you cancelled an order someone has been waiting for for a MONTH!!!

Joann Fabrics has the very worst customer service for online shopping I have ever encountered. They are never are able to complete a online order…and they leave pending charges on my credit card account an extremely long time. I have tried to call their customer service line but they refer you to their email account and they do not respond. I caution using online ordering it will leave you disgusted with the company.

I went to the McHenry, IL store today, and when I tried to check out there was a another customer waiting and pacing back and forth. She ended up walking out. I saw the call button so I pressed it and heard the call. I waited and no one came! I left the merchandise on the counter and walked out. I will not be back. One star is too good for this store! They are worse than a zero! No wonder the store was so empty of customers! I went, and will now always go to Hobby Lobby.

I recently placed an order with Joanne’s for 10 meters of fabric. I have a small business. I placed the order and received a confirmation. I haven’t received any shipping confirmation. I checked my order detail on my account and it says the order has been cancelled. They have taken the money. They remembered to do that ! I stupidly gave this company a second chance after completely messing up my last order. Their customer service is the worst I have ever experienced. They won’t reply to me. They really don’t care. I won’t get an apology. I’ll now have to cancel the customers orders that have been placed and battle with them to get my money back. I’m SO angry that businesses can treat customers with such disrespect.

I ordered 3 yards of $34.99 a yard fabric and it came in two pieces!!!!!!!!!!! No warning, no notice anywhere in the order process. I would not have ordered it! I called the customer service number only to get an OUT of COUNTRY woman who was rude, kept calling me "sir". All she could say is this information is located in the shipping information at the bottom of the website page. This is a stupid place to have such information. It absolutely should be where it is actually read and seen! Sending such expensive fabric in two pieces is showing the disregard for the consumer and only interest in profit as they don't want to be left with pieces of such an expensive product!