Joanne FabricsReviews of joannefabrics.com

I emailed to inquire about my order and at the same time complained about shipping piecemeal and they cancelled the remainder of my order. The items are still available on their website so I know they're not out of stock.

After a disastrous online experience last Christmas, this year, I tried shopping in person 5 times. The first time, they had patterns on sale but few patterns in stock. One drawer, with current pattern book numbers, was completely empty. I left. On a 3rd trip, stock was very low for notions. I got bought some fabric and an ornament. Trip #4, I bought more fabric and tried to return the ornament. The cashier was only going to give me 87 or 97 cents for something I paid over $7 for. I complained to management and they raised it to10% less than what I paid. Trip #5 was today. I went in for some D rings and picked up a few more items. I WAS going to buy much more but then I saw the lines. ONE person cutting fabric and ONE person at cash. With NINETEEN people waiting in line. I left. I spoke to people as they left the store. NO ONE was happy. One woman said she had 3 pieces of fabric and it took her 90 minutes in store. Many wouldn't say anything except that they had been there for a very long time. In the 10 minutes I have been here writing, I have counted 9 people walking out empty handed and disgruntled. No wonder Joann is having trouble. Peeve off your customers and you lose sales. Oh, there goes another with no purchase. And another. That's 12 including me. People don't go to a fabric store just to browse! Get it together Joann. 😡

I ordered some curtain lining fabric, and they cancelled the order, because it was not available. First of all, why have items that aren't available, to order? I received an email, that it was cancelled shortly after ordering, and now I have to wait to get the credit to my account? It should be immediately. Last time ordering..

The worst company to order online from within the past year. I am unsure what has happened, but I have had countless orders cancelled for ship to home. My latest order is pending to my card but has no trace in my account’s “orders” tab and I never received a confirmation email with my order. Yet I have a screenshot of my order with order number. So frustrating. And when your order does (if it does) come, it will come in 5 different packages because they ship from stores, not a warehouse.

Drove 30 minutes for a pickup, however we were informed the product was not in stock. The manager was confused about her inventory, the location of the product I was looking for and generally ill-informed. The clerk I spoke to was rude and also very ill-informed. Do better JOANN Fabrics and Crafts. You lost my business.

I shopped on 4-19-2024 spent $80 couldn’t find my coupon. The girls said bring the receipt back they would honor it. I went back on for 4-21-2024 Manager manager, who was probably 12 years old, told me he could not do that so he rung up my new order gave me the 20% off I said, but you didn’t take my coupon. He said I don’t need it. I said well why couldn’t the girl the other day do that she doesn’t have the authority that I do, only I can do it like he was God and he wasn’t even nice about it. He was like snooty and when I was shopping because it was Sunday, he went around the store and he was collecting the sale signs and he just about went across my face to grab the one near me didn’t say excuse me or anything he shouldn’t be there and we wonder why you’re in bankruptcy people don’t want to come back after that and Michael’s is literally right across the street. It’s a shame.

Items I purchased were rung up incorrectly, I took receipt into the store to show them what had happened . I was correct . They insisted, even though shown, that they were correct. I did not “yell” but my tone was frustrated . After showing them several times how they added in my $5.00 coupon as a purchase they still insisted they were correct. The clerk hit the register with her fist . Told me she was done talking to me and that I was rude . She kicked a shopping cart as she stalked away. Telling me it was my fault that no one wants to work retail . ( I work retail .) Horrible customer service ! Add this situation to a messy store, Bolts falling off the shelves . Heavy extension cords lying random in customers walking paths. Also, the latter was brought to corporate attention with no response. Customer service is a thing of the past I’m afraid ,

I had a project that I may (or may not) have needed to complete before this weekend that I needed a sewing machine with some embroidery capabilities. I went on line, found a machine, signed up for emails to receive a discount on my first order, then decided to go to the store instead since I was traveling and would go near one. I found a machine at the store, told the clerk that I may end-up returning it if my project fell through. She said fine, just don't open it. She said the discount for online wouldn't apply. I found another discount for "in the store" that didn't apply to machines, and ended up paying the full price for the machine. I brought it back 2 days later, unopened, and was hit with a $25 restocking fee! There were no signs indicating restocking fees online, nor in the store. The clerk never said anything about a restocking fee and when I asked how I was supposed to know there was a fee, the returning-clerk pointed out the small print on the receipt! She asked the manager who said there was nothing she could do about it. So the only way you know there's a restocking fee is if you first buy it so you can read the receipt!!! Baaaaad Business!!!