Joanne FabricsReviews of joannefabrics.com

My Favorite Store Ever Wish I had $5000 gift card here I would lose my mind lol

Excellent shipping with the on-line ordering. Have placed two orders with Jo-Ann Fabrics recently and have had both delivered quickly and with correct items. The most recent order was ordered on Jan 21 and delivered on Jan 24. Very pleased with their service!!

This store in Allentown,PA has some of the most nastiest people working for them! They advertise coupons and sales but do not want to honor them, Give you a hard time about it! The employee accused My friend and I wrecking the clearance section and that we were stealing! Although she did not confront us, she just rudely , express herself to a co worker! So I put everything item back from shopping cart! They advertise for craft classes! LMBO ! Love to know how one them will be with rude , not knowledgeable , not helpful people teaching them! And last but not least they don’t know how to do simple arithmetic to sell material! Plus they don’t want to give clearance price that was on it , for it!

In this day and age - there are only a couple stores that you absolutely must go to to get your item - in my opinion, the fabric store is one of them. Went to the store in Grand Island, NE and absolutely loved the obvious social distancing practiced by the staff - which in turn is then practiced by the customers. The staff are extremely friendly, knowledgeable and have wonderful suggestions. This store was worth the trip, and I didn't have that horrible feeling of being too close to too many people - in fact, this is one of the first shopping experiences since Covid lockdown that I walked away from feeling comfortable.

I’ve shopped online and at the Miami West Flagler location. The 1st time I visited the store the cashier asked if I had any discount coupons and directed me to their website so that I could download one. She helped me to save 25%of the cost. Since then I’ve had to return a couple items which was seamless. I’m really happy I found this store especially now that staying home is the norm. I’ve gotten some really great deals and have refurbished many items at my home :)

18 May Checked local JoAnn store for a box I found on their website. They had a smaller one that would not fit what I needed to put in it. 19 May Ordered the larger box online, because its dimensions would fit what I need to put in it. 19 May received a email saying my order had been fulfilled, and I could come in and collect it. (Raised a red flag, because the store was out of the size I ordered.) 26 May went to local store to collect it. Could immediately see it was the wrong/smaller box. I rejected it and asked for refund. The clerk said okay, and pressed buttons on the cash register, but did not give me anything. I thought this meant it had been put back onto my credit card. 28 May Credit card showed no sign of a refund, so I sent a message via the JoAnn website requesting the refund. Provided the order number, but they blew it off. 3 Jun Sent a 2nd message via the JoAnn website requesting a refund, but this was also blown off. 9 Jun Went in person to request a refund. A senior clerk was summoned, and she told me I could not get a refund. Before leaving I was curious to see whether their inventory had ever gotten the larger boxes, and I saw they had not. For some reason the senior clerk came after me and said she could try to press more buttons in a back office, and then more buttons at a cash register. I was amazed when, after all my trouble, she insisted on refunding me 11 cents short of what I paid. She continually argued with me, taking the stance that I was an idiot who forgot what size box I wanted and ordered, and too stupid to remember the amount I paid.

AWFUL CUSTOMER SERVICE!! TERRIBLE ORDER FILLING. JOANN FABRICS NEEDS MAJOR MANAGEMENT REORGANIZATION. PHONE CALLS AND EMAILS ARE LARGELY IGNORED and NEGATIVE REVIEWS ARE NOT POSTED!

Terrible. Ordered a sewing machine that was shipped April 5 with the worst service ever, FedEx. Original delivery date April 11. Shipment never arrived. Appears lost in transit. On April 15 called FedEx who told me to call Joann and have them place a trace on the order. Problem is, calls to Joann's customer service receive instructions to email them and then hangs up (what business does that)! Emailed them on April 14...no response 3 days later. I have no machine, no refund, and no communication from Joann. Will NEVER purchase from them again, online or in store. Had the same issue with an order from Walmart who also uses FedEx. Walmart automatically refunded the order when they saw that it had experienced a delay that appeared to indicate a lost item. Will be reviewing FedEx also.