www.joancee.comReviews of joancee.com

Very poor quality and takes about double of shipping time then their promise. DON'T BUY!

If I can do a negative 5 review I would! My boyfriend ordered me the heart ring and within 2 weeks a stone fell out and it completely lost it shine . I emailed their help center and said I wanted a refund. I was told I can get a 40% discount on my next purhase . I told them I would never buy anything from them again why would that help me ? Then they said I could return it and pay the shipping and then they would reimburse me 10% of the shipping and they would fix the stone and send it back. Horrible jewelry, horrible customer service. Do not buy from them for 200 bucks I expected more. They are nothing more than costume jewelry at ridiculous prices.

This company is an absolute disgrace. Joancee Jewellery is not just unprofessional — they are scammers. I placed an order expecting delivery in 3–5 business days, as clearly stated on their website. No mention of any processing delay, no warning of extended wait times. But when the item didn’t show up, I reached out to cancel. What did they do? They suddenly threw a so-called “cancellation policy” at me — something that was NEVER shown or available at checkout or anywhere on their site — and told me I would only get 50% of my money back. That’s right — they kept HALF my money for something they failed to deliver on time. This is theft, plain and simple. They hide their made-up policies, lie about shipping times, and then penalize you for their failure. A legitimate company doesn’t make up rules after the fact to rob customers. These people are dishonest, unethical, and operating on shady practices that border on fraud. DO NOT TRUST THEM. Save yourself the frustration, the lost money, and the lies. They are not a real brand you can rely on — just thieves with a checkout page.

I tried to return a ring that was just a very dull piece of jewelry. It was unused and still had the label on it. They make it seem like it is easy to do returns but their customer support is horrendous. I'm still waiting for answers and a return address or return label. Maybe delaying tactics hoping you'd forget! Very dissatisfied customer PS. Their reply to my comment here is laughable - they never truly attempted to answer my questions and the only response they ever gave me was "read our return policy". Well I did read it and yes you should be refunding me . They never gave me a return address to send it to so that I could determine the cost of shipping. They're a joke - don't bother dealing with them

After reading some of the bad reviews on Truspilot I was concerned as to whether I would receive my order or not. However it arrived after 2 weeks and I couldn't be happier with it! The ring is beautiful and came in a lovely presentation box. I will certainly use this company again.

The item is faulty And the company will not accept the return Stay clear of this company order elsewhere Not happy at all

The customer service was amazing I had my doubts about it after reading reviews and contacted them with some questions. They answered my questions and I ordered my ring it came in 2 days ago ans it is more beautiful than in the pictures. Just have a bit of patience with the delivery it's so well worth the wait

Ordered 2 rings, they arrived within the suggested delivery time to the UK. Rings were lovely quality and fitted perfectly. Thanks v much.