Nicky P.
Low Quality Gem Stones
Ordered a Sapphire ring to match my sapphire earrings that I had ordered from a different company. I did receive a nice sterling silver ring from Joancee with polishing cloth and arrived in a nice package. Unfortunately the colour of the gem is not right. It actually looks like the March birthstone not a sapphire. Likely not worth the cost of shipping to return the ring. Despite an offered discount on a future purchase; I will not take a chance that I would even like any other jewellery on the website.
Response from www.joancee.comApr 11, 2025
We apologize for any inconvenience caused to you. We provide a one-year warranty policy. Please click this link to learn more about the warranty policy: https://www.joancee.com/60-day-return-policy.htm Please email customer service at [email protected] for assistance. We will help you solve the problem. Thank you for your understanding.