www.joancee.comReviews of joancee.com

Fantastic rings I ordered two they arrived today packaged so well fit like a dream I honestly was pleasantly surprised after reading the reviews but definitely worth the money would recommend 100% x

Honestly so fed up with this company. Ordered my wedding ring in May and it’s now June. Weeks of asking where my ring is. I think it’s somewhere in the uk but went to a wrong address. Now there asking me to find it. Honestly pay a little bit more and get a ring from a reputable company. Save yourself stress and a massive head ache. I’ll probably just contact my bank for a refund as these won’t give me one. Please do not shop here

Ring was a gift that took 6 weeks to turn up as they blamed my husband for not sending an address he had to pay more for them to resend. Arrived and was too big and now they're ignoring every email. Message etc so I can't return the item. Facebook messenger just says to use live chat, which doesn't work.

At first I was a little dubious as i have never used a site i didn't know, on sending emails panicking as i bought a ring for my friends birthday I believed I would never receive it. It arrived on the date it stated, the presentation box the ring came in was beautiful, hopefully the ring fits her and keeps its colour but so far very happy.

The engagement ring did eventually arrive, several weeks late, but my fiancee loves it. It's well made. The problem really lies with the shipping from China and the sluggish website. I did have contact with customer service who rectified my order when I accidentally paid twice because of the sluggish website, and who reassured me the ring was on its way. We're happy with the ring, which is I suppose the main thing.

Ordered a month ago and haven’t received anything. They’ve sent a tracking number but it doesn’t exist when you actually try to track it. I need to contact my credit card company to ask take the money back.

Tried to make a purchase using PayPal which is one of several pay options and nothing! They offered very attractive discounts and this was to be my first purchase. Beautiful costume jewelry and they were running specials only I was unable to complete my purchase when their system spit back a message regarding "invalid zip code" which makes no sense. They offered a multitude of acceptable payment methods so I chose what's worked out best for me when I'm trialing a new company--PayPal. My purchase "got stuck" repeatedly and I couldn't figure out what I'd done wrong so I wrote to Joancee Customer Service. Nothing. Today is 12/06/2023 and nothing. So, I went "adventuring" looking at other consumer sites, and to my utter dismay, I am not the only one they've displeased. Perhaps it's a bit more difficult to SCAM the consumer when using PayPal. I am always reluctant to use other forms unless I've built up a relationship of trust. In this case that is not going to happen. Wrote to them asking for help. Saved screenshots of my attempts to communicate and--nothing!