www.joancee.comReviews of joancee.com

I don't know who this company is supposed to represent, but as far as them being helpful to the customer, they are not, my problem is that I got the wrong size of my ring (wedding ring). I was trying to return it to get the correct size and I was talking to Ivy one of the representatives, and all of a sudden she stopped communicating. I even offered to pay postage. So please don't buy from this company Now am left trying to find another ring within a short period of time. So again please don't buy from this company

I ordered a ring set on the 21st January 2025 and paid £15 extra for quicker delivery. I’ve still not received it. Been emailing the company and all the keep saying is “please give us a bit longer” unbelievable and shocking service. I asked for a refund and the sent me a great paragraph about the terms and conditions that after so many days you can’t cancel without loosing your money. What is going on? Why are these people still aloud to trade?

I have not received my engagement ring & I've been waiting over3 weeks. It's so important to me as I'm trying to replace my engagement ring which I lost. My husband has died & I want it in his memory 😢 😭 x L Morgan

This is a total scam! Items never arrived and refuse to refund until i delete the payment dispute. Takes a long time to respond to emails

J’avais peur de m’être fait escroquer après l’achat (il n’y avait qu’un mail pour les joindre…). Finalement je suis super contente. Ma bague est arrivée dans les temps dans un très bel emballage. Elle est encore plus belle et détaillée que ce que j’avais vu sur les photos!

Absolutely stunning ring would definitely buy again arrived in eight days of Purchased Very well packed and arrived in an absolutely beautiful box

Ich bin schockiert, dass so eine Website von Klarna unterstützt wird. Bestellung in einem Wert von über 600€ getätigt. Express Versand in Höhe von 25 € gewählt, der 2-4 Tage dauern soll. 10 Tage später noch immer keine Versandtbestätigung. Kundenservice antwortet tagelang nicht. Nach Beschwerde bei Klarna endlich eine Antwort. Angeblich wird der Schmuck extra nach Bestellung angefertigt. Versuch die Bestellung zu stornieren. Stornierungsbedingungen 50% vom Kaufpreis, obwohl auf der Webseite mit 60 Tage Rückgabe geworben wird. Sowas gehört in Europa verboten! Potentielle Kunden werden auf der Website vorsätzlich in die irre geführt.

Never received the ring (the parcel was empty) got in contact with them, royal mail sealed the parcel in there plastic and said they received it with nothing in. Got in contact with them wanting full refund in a fight about this now. They offered 60% not full refund, so no ring and they will not budge, so do not use them, why do I only get 60% refund when it is there courier that is at fault.!!!!!!!!!