kelly P.
Good to change products easily and…
Good to change products easily and last minute. Good easy setup. Bad: poor communication. I don’t get emails asking to update my next package, reminders, payment, shipped. Hard to communicate by phone too. Takes a long time and associates in a rush. Not understanding.
Response from JLO BeautyOct 11, 2026
Thank you for sharing your feedback, Kelly. We're glad to hear that you enjoy the flexibility of updating your products and found the setup process smooth. At the same time, we're sorry for the trouble you experienced with our communications and customer support. Having clear updates regarding your account and feeling heard when you reach out are very important. We would love the opportunity to make things right, kindly contact us at 1‑800‑704‑7551, available from 7:00 AM to 10:00 PM EST, so we can assist you directly.




