JLO BeautyReviews of jlobeauty.com

I love all the products ,the way they make my skin feel. Keep doing an exceptional job

The customer service was friendly and really helpful

wish I would have read some of these reviews before I tried what i thought was just a sample kit of some of their products. I am really good at checking the "fine print" as I know a lot of companies try to get you to agree to a subscription without you noticing. But I truly did not see anything indicating this was a subscription. After not being able to cancel it myself on the website, I used their chat "customer service" feature. I was told my subscription was cancelled & received an email stating this as well, but when I go into my account on the website it still shows as active. I'm going to give it a few days & check again and hopefully it will reflect as cancelled on the site as well. Of course you also are not able to remove your payment method from your account either. I wonder if JLO herself actually knows how sketchy things are with this company or if she just unwittingly hired sketchy people to run it for her.

I had the same experience as others with J Lo Beauty. the website said I would get new shipments about every 3 months, but one arrived only a month later and at 3 times the cost of the first purchase. I have not opened the package and just want to send it back. Their customer service told me I would have to pay for shipping both ways. I canceled the subscription but got a notice the day after that they were sending another package priced at $308.49!

Absolutely terrible company. I bought a $90 box of random stuff for my girlfriend for Christmas and have been charged $90 4 times. Luckily i noticed the charges and called the terrible customer service team they have and asked them why im being charged multiple times. Her exact response was “you didnt read the fine print in the terms and conditions” i honestly thought i was being pranked. They basically made a package for Christmas and in the terms and conditions said it was a $390 subscription. I told them to cancel the next orders and i was going to send the one i had back, the lady told me thats fine. I look the next month and im charged AGAIN! So i finally called my bank and disputed the charges and had to put a stop payment on them. Insane. DO NOT BUY

I placed an order in December not realizing it automatically puts you in a subscription. Then I saw in November another box was going to ship. I quickly went to try and cancel, but couldn't. The ONLY way to cancel is through calling. They boast that you can manage your subscription easily, but it just adding it removing, or changing the date. There is no way to cancel without talking to a person. So, I call. 3 times the customer service rep said would "pause" my current shipment, asked me how much product I have,and said would "pause until June." I said multiple times, "no, I want to cancel." It was to the point I was just going to have to cancel my card with how he wasn't listening. Finally he said it was cancelled and I got a confirmation e-mail. It feels dirty how they set you up for a subscription without making it overtly obvious AND that there isn't a simple "Cancel Subscription Link," you have to call a Customer Service Line and deal with them trying to keep you.

I bought That Facial Effects Kit. Some of products were good, others were definitely NOT. Cleanser has strong perfume odor & seemed to dry out my skin. The moisturizer feels waxy but did seem to have a longer hydrating effect. The eye mask pads were hydrating & contains some caffeine, but the main ingredient is hyaluronic acid which you can get anywhere. The products contain a lot of chemical ingredients so perhaps not the best skin care you can buy. Packaging was very pretty & expensive, but I would rather have better ingredients. Be careful when purchasing, you are automatically assigned a subscription, but it was easy to cancel.

I absolutely loved the JLo kit I originally received it as a gift and have purchased my next kit. It has dramatically changed the fine lines and wrinkles across my forehead and eyes ! Also I have very sensitive skin, and the sweet fragrant smell that the face wash and moisture has does NOT irritate my sensitive skin. I was pleasantly surprised I will continue to order this kit