J.INGPassionately designing European chic, sophisticated, modern, feminine and ready-to-wear with exceptional quality in a versatile and effortless attitude.
J.ING (jingus.com) has 706 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
706 approved reviews, newest moderated first
Joanna
I ordered items in November. I got a notification that they would be shipped on 11/26/21. I tried to use the tracking number provided but it says that there is nothing in the system. I haven’t heard back from customer service. I don’t know when or if I’ll ever get my items.
Response from J.INGDec 15, 2021
Dear， sorry for the wait, our agents will look into your order and get you an update via email within 24 hours.
Huyen N.
My order # is 171938. Sent me an email over a week, said that my order was shipped out but I can’t track my order. Is it a scam?
Response from J.INGDec 15, 2021
Dear， sorry for the wait, please do not worry, your order does ship and the tracking will be updated once it reaches local USPS facility. Our agents will email you the shipping details within 24 hours.
Y K.
This is horrible...... My order number is #170964 I ordered more than $300 worth, never received my items. I’ve placed my order on 11/23. Received an update that a UPS center in CA is awaiting the shipment on 11/27. Today is 17 days since the last update for my shipment.. I tried to contact Jing customer service, I called them numerous times but nobody answered. So left messages so many times... no response.., I e-mail them but some kind of auto-reply ,seriously???? Customer service doesn’t seem to exist? I WISH I CAN GIVE THEM ZERO STAR.
Response from J.INGDec 15, 2021
Dear, sorry to make you worry! Your order does ship on 11/27, our agents will contact you within 24 hours for shipping updates.
Mu M.
Order # 184591 Hello, it's been more than 1 week since I placed my order. Money has been taken out from my account and I still haven't seen any shipping confirmation. I need my money back if you guys are not going to send me my items.
Response from J.INGDec 15, 2021
Dear, sorry for the wait, if your order contains a pre-order item, it might result in a longer wait; our agents will check for you and get the issue resolved within 24 hours.
Roykin L.
Unfortunately the lowest scale is one star so I cannot put zero. My order #180665 in a nutshell: Nov 30 - paid $455.92 Dec 4 - partial fulfilled, 1 of 3 tracking numbers 1Z04XA780301447307 Dec 8 - More shipped out, 2 of 3 tracking numbers provided - SD000394033JJ, but its "No information" Dec 10 - tracking number never updated, status forever remains "Shipper has created a label, UPS has not received the package yet". Dec 10 - emailed to CS Dec 12 - Final items shipped out, 3 of 3 tracking numbers provided. UG293183397YP - "The number can't be found at this moment. It's not available in this carrier's system yet." Dec 13 - Got email reply after 6 emails sent to them for all the information, they replied "Please be assured that we will follow up on this issue and keep you updated. If you still don’t receive the updates in the next 3-5 days, please feel free to reach out to us again. Thank you for your patience and understanding." Dec 14 - All three tracking numbers remain same status, no further update This is obviously a scam, please contact your credit card company to claim the money back at your cost.
Response from J.INGDec 15, 2021
Dear， Sorry for your experience, please do not worry, all shipments for your order are shipped and still in transit, the trackings will be updated once the shipments arrived at the local carrier's facility.
Shirly
I have been shopping at J.ing for 6 times now. I really enjoy their styles and quality. Sizing is probably better for S to M size people. Majority of their clothes are extremely 🥰
Bonnie
My order number is #181486. I order placed on DEC 3. And on DEC 7, I recived the e-mail about shipping. When i tracking my package, I checked this "Departed Shipping Partner Facility, USPS Awaiting Item". But now, still same statues. So i trying to contact Jing customer service, their chat,e-mail,call. But they don't any response. seriously?????? I have to receive the this item before 12/23. I move to different apt. Acutally, I really love this store clothes. But shipping & custumer service is really horrible and carzy. I never ever using this store.
Response from J.INGDec 15, 2021
Dear， we are truly sorry for the late reply and confusion, your order has already been shipped, our agents will get you updated via email within 24 hours.
Their sweaters and short coats are in nice quality and stylish. Had to return couple of clothes due to size issue and customer support staff were great.