J.INGReviews of jingus.com

They scam me I placed a order July 24 here it is august 7 and my item still hasn’t been shipped I’m pissed this was my first experience from them

I’ll start by saying that the clothing from J.ING is trendy and up-to-date. The quality is passable and the shipping was fairly quick. That’s pretty much where my good experience ends. After my second purchase with J.ING, I needed to exchange two items for a different size and started the return policy. I proceeded to be ghosted. I contacted their customer service on four different occasions, just to get someone to speak to me and heard nothing. So I’m left with items that I can’t fit, but really wanted to exchange because I genuinely liked them. I’m completely turned off from buying from them in the future because of this experience. What if I need to make another return? Sometimes it’s hard to tell what size I’ll need, even after looking at the sizing chart. It’s extremely unprofessional behavior and felt very rude. Just be aware that if you purchase something at the wrong time, ie. during a sale or holiday, and you need to make a return, you might get ghosted.

I don't know really how to feel about J.Ing. I ordered something from them in 2022. It took a long time to ship (it was listed as a pre-order item), but when it came the quality really surpassed my expectations! Then around December 2022/January 2023 I saw that they were advertising a clearance sale. I decided to purchase a few items in February. In March I emailed them asking when they expected my items to ship because I was moving. No response. My items were not on pre-order and they had not even been dispatched during that month. I moved in April, so I emailed again asking them if they could update the shipping address since my items STILL hadn't even been shipped. Now it is the end of April, and my items were still awaiting shipment. I decided to reach out via Instagram (note that they haven't posted since December and the comments are full of angry people who have not received their shipments either). I DMed them and asking when they would be shipping my items and that I needed to update my shipping address (as I had emailed twice before). I included the order # and threatened to cancel because I at this point I can't even get a confirmation that it will be sent to the right location. They responded the next day saying they cancelled my order... which wasn't even what I was asking for. But maybe for the best because I am not sure the package was ever going to be shipped. They cancelled my order 12 days ago and the status of my shipment says "Refund Failed." I have confirmed on the card I purchased with that indeed the funds have not been deposited onto the card. Unfortunately I bought with a debit card so I can't even contest the original charge to try to get my money back! All this is SO weird to me since my first order came and was great quality. I don't know what is going on with the company given they aren't responding to emails, not posting on socials, not shipping MANY orders, and not refunding orders. I am very disappointed because I was really excited for more great products.

I got the same experience with one reviewer: My order hasn't gaven me a shipping date after 1 and half month. Also customer care doesn't respond my phone calls and emails. No communicate, no responsible.

I ordered 3 times before with Jingus. Everything went smoothly even though they do not process return, I still took their offer for partial refund for the item I am not pleased with and 40% off for next purchase. However, my latest order placed on December 27,2022 have not even been processed and I wrote them many emails to ask if I can have estimated delivery date and they said because they have high volume of order so they have not been able to fulfill my order yet. I asked them for a refund because they failed to give me an estimated time. In business, you must have a deadline and if you don’t meet it you are supposed to give the customer their money back for not being reliable. The did not respond to me at all and I wait another month which is in total 2 months after my purchase, I have even received a tracking number. I am extremely disappointed by their poor customer service and how they are managing their order fulfillment. If they do not get their supplies for 6 months supposedly, am I waiting for them for 6 months? Which business let their customer sitting there waiting for their product for 6 months straight and refuse to process a refund when it is clearly their mistake?

I ordered clothes on December 14th of 2022, but up till this day it has not arrived yet. I have contacted them via email but no responses at all.

No matter how good the clothes look online, you never receive any response from the customer care team. I sent 3 emails to follow up my giftcard more than 2 weeks ago, and no one has replied. They took away the giftcard amount (store credit) before I can use it. I wanted to return and get refund on an item, but they insisted to give me store credit (half the price I pay) and keep my item. It's a big mistake. The giftcard never works because there's no money in it. This company is a scam!

order takes forever to ship, returns are the biggest hassle in the world as their customer service is terrible and hard to work with, still haven't receive a refund for an order I placed 3 months ago. some of their clothes are cute but most are cheap