J.INGReviews of jingus.com

The tracking number says not found. So I'm kind of confused on how I'm supposed to track this? This is a Christmas present for my daughter.

They keep emailing me asking for personal information, pictures of my ID, pictures of my credit card. I was literally just trying to buy clothes. What a SCAM. Update: THEY ARE STILL EMAILING ME FROM MULTIPLE ADRESSES PRESSURING ME FOR MORE PERSONAL INFORMATION. THIS HAS BEEN GOING ON FOR DAYS NOW. WAY LONGER THAN 48 HOURS. THIS IS UNBELIEVABLE!!!!!!! DONT BUY FROM THIS SCAM COMPANY!!!

1. Order#146331 was placed on Oct.11 and did not receive it until Nov.1. They screwed up the size as they are not US standard size and it was not mentioned anywhere on their website. 2. I submitted the request for return on 11/9, and request the refund in Original Payment. I used Paypal by Visa Credit Card to make the payment. on 11/11, I emailed again and asked for return approval. I finally received two emails from J.ing with two different return shipping labels, one is UPS and another one is USPS. I had to email them again to confirm which shipping label I should use. They emailed me two days later asking me why I had two shipping labels but did not get a clear response. 3. Anyway, I mailed back all 11 return items on 11/29 and at the same time emailed J.ING informing them the shipment, while at the same time, I emphasized to them the I requested the refund in original payment in my emails. 4. On Dec.11 and Dec.13, I sent them two emails again on the return status as UPS tracking showed that the return package had been delivered to them on Dec.6 but they never confirmed and emailed me. They finally responded on Dec.14 that they received the return package and will issue the refund in 5 days. 5. On Dec.15, they emailed me with a gift card code and said they completed the refund. Since then, I've been emailed them almost every day and made it clear that I always requested the refund in original payment but not gift card. So after so many days waiting, after so many emails going on, after so many times emphasizing refund in original payment, they are still ignoring my request. I've tried to call them many times and also left a couple of messages, their phone had never been answered and nobody had ever called back. The customer service sucks and I only got frustration but no good experience. I just need to get my money back. If they still did not do the right thing, I'll have to report to Paypal and my Visa credit card company, I have never had such experience shopping anywhere else in US.

Placed an order, with same problem-says it was shipped, but has been untraceable for days, and I never get a straight answer. Wanted them for Christmas gifts. So disappointed.

Horrible Experience! I placed an order on 12/2, I still haven’t received any sort of shipment email or update. When I check my order status it says unfulfilled! It’s way past the estimated delivery date! This feels like a scam! Why is it so difficult to get in touch with the people who run the site and get updates? I want to cancel my order because of this nonsense.

ORDER # 165634 ABSOLUTELY disappointed I placed my order 1.5 months ago and its well over the 12-13 business day shipping timeline. the tracking link is never updated and the customer service is an automated reply. At this point I might as well receive my order after 4 MONTHS. I planned to wear the clothes last week!

My order number 171273 I order on 11/23, I got email said shipped on 12/3. I check it's stuck in transit in California. My shipping address is also in California.I must get it my 12/22. I’ve sent them couple emails but always get same standard official reply. No body cares us. Very disappointed!!! Bad experience!!!

Cheap material. Their products are produced in China and then shipped to America, which is why my order took over one month to deliver. My order did not look like in the picture. Avoid this brand.