Fang W.
Product
Product: Light Steel Blue Contrasting Color Patch Bowknot Sweatshirt Rating: 5 Author: Fang w. I like the design of this hoodie. Beautiful color block design and special bow tie design in the front . It is warm too.

Passionately designing European chic, sophisticated, modern, feminine and ready-to-wear with exceptional quality in a versatile and effortless attitude.
J.ING (jingus.com) has 706 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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706 approved reviews, newest moderated first
Fang W.
Product: Light Steel Blue Contrasting Color Patch Bowknot Sweatshirt Rating: 5 Author: Fang w. I like the design of this hoodie. Beautiful color block design and special bow tie design in the front . It is warm too.
Nishitha D.
I returned my order via their email customer care. I chose to exchange my purchase for store credit. As of today, I still have not received my exchange even though it's been more than a month. I want my $20 back. Terrible refund experience.
Response from J.INGJun 2, 2022
Dear Daniel, thank you for sharing your experience! Once we received your return package, the store credit refund will be issued within a week. If your return package arrived and you still did not receive the refund within a week, please contact [email protected], we will check and solve the issue for you! Or, you can simply provide your order number here, we will get back to you shortly.
Griselda Est Bel R.
J.ING you have been by far the WORST online store I have EVER ordered through!!!! It has been a NIGHTMARE trying to get my refund back! I was more than patient but this company has been truly disappointing and DISHONEST!! You received my return towards the end of April and it’s fixing to be JUNE and not only did I try reaching out to you guys, you guys BLOCKED my message completely! So to the person that answers these reviews you are practically my last hope before I call my Bank! I’m a spender I love shopping but after this experience I rather shop somewhere else.
Response from J.INGMay 26, 2022
Dear, Sorry for the inconvenience! Our email system experienced some issues yesterday and has been fixed now. Would you mind providing your order number, we will get back to you within 24 hours.
Momo
They should have been honest and told customer a longer waiting time of shipment considering lots of stuffs are pre-stock. I have also heard from other friends that they did really terrible job to refund your money plus that you need to pay for the pricy delivery fees for these poor quality clothing. Will never buy from them again. Let’s go to SHEIN.
Response from J.INGMay 25, 2022
Dear Momo, thank you for sharing your experience with us! The pre-order information can be seen in your shopping cart and your order confirmation email. We also mentioned more detail in your confirmation email stating that the estimated in-stock date for pre-order items might change due to shipping/covid/manufactory reasons, if you are urgent, you can contact us to ship the in-stock items first. We are happy to help! In regards to the return shipping fee, we have other options to waive the return shipping fee. You can contact our [email protected] or visit our return policy page for more detail.
customer
Their email customercare (at) jingus DOESNT EVEN WORK. Order never shipped it's been a week since I should have received an email. Filed a credit card dispute for my money back. What an annoying and cumbersome process. J.Ing has one job as a retailer: Do your job. People will dispute for their money back. I hardly give non-well known stores a chance because of poor experiences time and time again. I'll stick with the trusted Macys, Lululemon, Ann Taylor, Banana Republic... Edit: After filing a credit card dispute, the order was almost immediately shipped. Products 3/4 ordered looked nice, but quality is very reminiscent of fast fashion quality and fitting. I'm wary of ever ordering in the future.
Response from J.INGMay 24, 2022
Dear Customer, thank you for sharing your experience with us! Would you mind providing your order number for us to further investigate this issue? Dear Customer, we have fixed our server system, you can now email us with your issue, we will get back to you ASAP!
Yingying G.
I love it and I like how it looks like an ordinary crop yoga top in front but with a sexy back design.
wendy Z.
J. Active section just recently added new sets of sports wears!! Highly recommend everyone to check it out! They have new sets and accessories! So cute!
Monique G.
their policy states one return per order and contact them via email to initiate return however in doing so I have received no response. Do not order from them if you think you may return bc they will not provide you with a refund
Response from J.INGMay 18, 2022
Dear Monique,thank you for sharing your experience! Our customer care team are experiencing high contact volume, please wait for 24 business hours to get a response. If we missed your call, please leave a voice message with your order number and the issue, we will get back to you when we are available. You can also provide your order number here, we will follow up with you shortly.