J.INGReviews of jingus.com

Don't buy from there. They don't ship your order.

Is there less than 0 stars! This company is a SCAM DONT ORDER I HAVE BEENNTRYING FOR OVER 2 WEEKS TO MAKE A RETURN AND THE 14 day return window is going to end and I’ll be out $300. I am just sick over this! Trust the reviews DO NOT ORDER FROM J.ING!!!!!

It was a very bad experience for me. I followed a YouTuber who recommended this site, which I had never heard about the name of J.ING before. I chose to believe in that YouTuber, which was my biggest regret among all of my online shopping experiences. Long story short, I wanted to return my first order as the size doesn't fit. Before I placed the order, the customer care always replied to my email in the first place, which gave me the confidence to make the payment. However, since I was asking for the return, then the nightmare started. The customer care replied to my email very slowly. Finally, they wanted me to ship at my expense to their warehouse. It's still OK. I did what they asked and offered them the tracking number. The delivery took only a few days. Then, there is no then.  I spent the upcoming one month trying to reach them by all means, writing an email, calling the customer number and leaving messages. Simply, nobody  from customer care showed up any more. btw, their return department number, 1-855-553-8955, you won't have any chance to reach them, because nobody on that end all the time. In one word, when you ship them back the returns, the whole customer care team just disappears forever. In summary, if you got what you wanted after having received the clothes, congrats. Otherwise, don't ship them back the returns, as you pay the shipping fees and send them the original clothes for nothing. You won't see the refund, as nobody from J.ING will talk to you any more. Any bad comments? They don't care about it. The customer care from J.ING, it is just no more than a joke. Think about how much money and time and patience you lost? Last but not least, every time when J.ING customer care saw the negative review, they would reply immediately something like below: Hello, sorry for the inconvenience caused to you. Please contact us via email or WeChat for further help. Thank you. Again, we apologize for any inconvenience this may have brought you. Thank you for supporting J.ING! But then, still nothing will happen. They just use the above feedback to put an end to any negative review.

J.ING has become as scam. We were able to order from them before with little issues (over $500 total) but since September, it seems they are cashing out, maybe going out of business. They send weak repetitive responses to negative reviews saying "...please send an email to customercare@jingus..." and yet people have been sending many many emails with no response. I would not order from them for now. Try to charge back your credit cards if you can. As of right now, they are scammers. Don't let the nice website fool you, they are a VERY unprofessional company with barely any customer service. *****BUYERS BEWARE***** Will monitor the situation and update this review accordingly throughout the next few months.

I have previously ordered from this website with no issues. However, I have heard nothing regarding my most recent order #280217 on 09/05/22. I initially got a response on 09/21 saying that my items would be back in stock and would ship in 10 days. Since then, I have emailed multiple times asking about my order status and have received no response. I honestly would not mind waiting, but the lack of communication makes me doubt that my order will ever arrive and I will be looking to get a refund through paypal. Honestly a shame, I really liked their clothes but I will not be ordering from them again. EDIT: On 10/21, I got an email saying that my order was shipped, but I'll be skeptical until I receive my package. The timing wouldn't even bother me that much if it was communicated to me ahead of time. We'll see if the items actually make their way to me.

I wish there is a negative rating because 1 star is not enough to show how upset I am. I feel it was a scam and my order has not been shipped for over a month. No phone calls or emails were responded to.

Horrible customer service. I needed to return 2 items that did not fit. They offered to allow me to return for store credit or refund with a $7.99 return label fee, or do a 'green return' where I keep the items and receive 60% store credit. I chose the first option because why would I keep clothing items that didn't fit? When I chose the first option, they responded asking if I'd like to keep the items for 60% store credit, after I already declined that. When I wrote back no, I want to return for a refund, they said they do not supply a return label and I need to mail them back myself. Now it's been a few days and they won't answer at all, forcing me to write this review and open a dispute with my credit card company. Extremely sketchy business. They also advertise that they work out of LA, but they ship items from China. Do not buy!

DO NOT PURCHASE ANYTHING FROM THIS SITE. I placed an order on September 9, 2022 for a large order (over $300). The website had noted that some of the items were preorder, but listed a date of September 12 for restock. Thinking that it would only be delayed for a few days, I went ahead and placed the order. It is now October 18 and my order still hasn’t shipped (with the exception of one item). Additionally, they sent me an email yesterday saying that one of the items is no longer available so they will issue me a store credit. This is plain ROBBERY. What kind of place issues a store credit for a product they can’t even provide you!? I’ve never had a shopping experience as poor as this. I’ve reached out numerous times and their responses are always extremely delayed (probably because all of their customers are complaining about not receiving goods). They also refuse to issue any refunds even though their customer service is horrible and they can’t even ship anything on their site to you. I imagine that once I actually receive my goods (if that ever happens), they will also refuse to issue me any refunds that I request (even though they state that you can return items for a full refund on their site).