J.INGReviews of jingus.com

The style of their clothes looks great and fits me well. When I contact the customer service, I always get fast response. I have made multiple purchases from them, and I am happy with J.ING.

Great material

Love all items bought from this store!!

I like everything bought from J.ING.

I love the styles and price in the website, but recently the shipment is very disappointing including the customer service. There is no phone number to call only emails. The customer representative takes forever to answer your question or pointless response. I made an order on August stating some of my items will be in stock in 3 days and It is November now and it never came and no updates or apologies until you email them. All they do is apologize stating they don’t have your items in stock yet. And when I emailed again asking for a cancellation or ship it. A week later’s response is why do you want to cancel. No solution or anything. Waited another two weeks no one responded when I replied because the fall season is over soon. I don’t want the clothing anymore. If the representative would be more tentative, I wouldn’t be so frustrated. And I had to go through a dispute with my credit card company to resolve this non respondent company. I want to love this company but very disappointed.

TERRIBLE. Thin, cheap material. The measurements are NOT accurate, everything runs incredibly small. Not at all worth it for the price and when you attempt to do a return or exchange, they take days to respond. It took me calling and sending messages for them to respond to my email. I do not recommend that anyone order from J.ING, save your money and go to an Ann Taylor or Banana Republic. $250 spent on nonsense.

I ordered from this company back in August. It took almost two months for a part of my order to arrive but it was missing an item. I emailed the customer service multiple times for an explanation and to return other items that did not fit well and finally received a response after over a month of emailing. They did not offer a refund of the item that is apparently no longer sold by the company, but instead store credit, and completely infinites my return request. I definitely do not want store credit as I will never order from this company again (and neither should you). Their policy clearly states that you can get a refund to your original payment, not just store credit, so this is luckily grounds for a lawsuit. Save your time and money, please get your clothes locally.

I ordered a 40 piece package on august and they split it into 3 packages, two arrived 2 months later but the largest one has no arrived yet and the customer care department does not want to provide a solution or refund, they just allege it has been sent already. I’ve spent thousands $ in this brand but I certainly will never buy there again, they lost a customer because of their careless and lack of customer attention. Do not buy on this page they will not guarantee you the arrival of the package!!!