J.INGReviews of jingus.com

I wouldn't shop with them ever again. I had shopped with them in the past and it was nothing but good experience. The company completely went downhill. I basically placed an order on 12/08/2022. Waited a week and no updates so I emailed them. They replied stating because of covid there has been a delay with restocking their items, they're expecting to ship my items within a week. Fast forward to today 01/07/2023. THERE IS ABSOLUTELY NO UPDATES ON MY ITEMS AND NOTHING WAS SHIPPED!! I EMAILED THEM AGAIN.. this time they didn't reply immediately! I had to reach out on multiple social media platforms to get them to reply!!! YET AGAIN THEY GAVE ME MORE RUNAROUNDS. HOW PATHETIC IS THIS COMPANY?!?! COVID STARTED BACK IN 2020!! CMON NOW USE ANOTHER EXCUSE.

Terrible customer service!! I did not receive my package after almost 2 months. I contacted customer service 3 times about it and not a single reply! What a waste of money and time

I placed an order on Dec 8 and received the package on Dec 23. Order number is #00335955. And I'd like to return a product because it's too small. I wrote to customer service for returning. Until today which is January 5, I didn't receive any response from the cs. How to return? I want to return one product. Is it a scam website? Update: I contacted them through Facebook and its messenger on Jan 5. This time someone responses me. But he/she kept asking me to keep the product to avoid waste. Excuse me? I can't wear it at all. If I keep it, that is a waste. I just want to return the product and get my money back. This company is a spam. They tried to rob customers' money. Horrible company!

Don't shop at here anymore. The quality is decreased. Customer service never reply to u. The order shipped out very late. I did not get my order after a month and they didn't reply to me. I will dispute my money back.

Horrible customer service. I’m trying to return something, however since I live in Europe I needed to contact the customer service. (After the item already took almost 2 month’s to arrive!!) They only replied to tell me that I needed to return the item within 14days however did not tell me how to return it or were to return it. How am I supposed to return something if they don’t tell how to do it?! Update: still no reply, would highly suggest not to buy from here!

My return was delivered in October 2022, and I contacted customer service in Mid November 2022 because I haven't seen a refund come through. The company responded and asked for my PayPal. I follow up every week since then, they either don't respond back or respond with "we will escalate to accounting." Their customer respond time is also very long. Not hopeful I will receive my $400 back. I have ordered from JING before. In the past, they refunded me in reasonable amount of time and customer service was fine. Sharing my experience here to let y'all be aware of what you are dealing with. Spend your money elsewhere perhaps a company with physical store or a US phone number to call.

Fall in love with it!!! This dress is perfect for the spring and summer seasons and can be worn to travel with friends, worn to work, or go on a date with my boyfriend, I really like it!

I never received my order, stay away from this company.