Amy F.
Jiffy lube Edgewood road
Jiffy lube Edgewood road. Cedar Rapids Iowa. I have used this location for years, but recently the service has dramatically gone downhill. I went in for a routine oil change at the end of October. For the first few days, there was a burnt oil smell every time my car was idlying. I assume they must’ve spilled a little oil while doing the change and didn’t think anything of it, but it progressively got worse. When I opened the hood of the car, I found that they had left my oil cap off. It was sitting on the shelf right inside. Oil had sprayed all over my entire engine and inside hood of my car. I called and spoke with the manager the minute I found this massive mistake. He told me to stop in and he would make it right. When I stopped in a little over a week later because I was working out of town, he told me since it was passed October 31. It would have to go to corporate for a refund. He assured me he would send the matter on corporate and I would get a full refund for the $230. I spent on services that left me with an engine that needed to be steam cleaned which cost me over $400. Here we are over a month later and I never did receive promised refund. When I called I was given the runaround with no resolution. I would never take my car to this location again, and I would highly recommend you think twice before submitting your vehicle to their unprofessional services.