Denise
I have never been so sorry I choose…
I have never been so sorry I choose this place for my automotive needs (Concord Pike, Wilmington, DE). On 8/3/18, our car was taken in for an oil change. The following morning, we decided to take it back for a transmission fluid change. This car had no leak or issue before our visit. While there, no one announced any concerns while or after the work had been done. On 8/7/18, I received a distress call from my son who was stuck on the highway. The car shut down, making loud noises. It had to be towed to an service center where they established no oil in the car. The oil stick was completely dry. I announced that it had just had an oil change 4 days ago. I went back to Jiffy Lube. Management came to the automotive shop to examine the car. They could not see why this happened. The manager asked me to get a diagnostic and estimate of the damage and get back to them and that he would notify the owner. On 8/10/18, the service center told me that something was now broken in the engine and it would be costly to fix. They also remarked that they did not see evidence of an oil leak that large. They suggested I contact JL headquarters. I did just that. Well, headquarters was no help. They reported it to the owner who called to say they didnt bear any responsibility to fix it. Since my situation, I have had at least six people tell me they had some issue with there car after a visit here. We had to junk our car because of the cost. Save yourself the trouble!