JetsetterReviews of jetsetter.com

I used Jetsetter's services for 2 separate hotel bookings, based in part on the invitation of a fabulous rate and also on the images displayed of the room and hotel. The first booking was at the Island Hotel in Newport Beach and I made sure to call them to confirm the type of room and its location, as in the view from the room. This property was very good. The second property was the Normandie Hotel in LA, which was a joke, or the joke was on me for not making that phone call to the hotel prior to checking in. The only small window in the room faced DIRECTLY, did I say directly, to the large brick wall of the building next door. Had I known this, I would not have booked regardless of the rate, or at least upgraded to another room. With the understanding that cheap rates do not always reflect quality rooms, it was disappointing to see that Jetsetter was assured rooms of quality - based on the photos from the Normandie - but that the guest MUST do their own homework and confirm whether you will be facing a brick wall, or not... I sent an email to the GM of the hotel, which received no response. There I go again with my expectations... Buyer beware, do your homework!

Have found some of my favorite hotels at the best rates. Always check their flash sales for vacations. When one of the places we stayed at was not quite up to standards, Jetsetter stepped in and took care of it. Love the company and trust them.

We have used JS several times and had mostly a good experience with no unexpected charges etc.....will continue to use for future hotel bookings...

We have booked twice through Jetsetter and the deals were super. I have found better direct deals but if you check first Jetsetter CAN save you some serious money,

Great offers of wonderful and verified hotels. Highly recommended...

This is the worst company I have ever had the displeasure of doing business with. After being a long time customer of both Jetsetter and Giltgroup, they have now lost all of my respect and business. I purchased a hotel reservation from Jetsetter a few days ago, and when I received confirmation, I realized that I had accidentally entered in the wrong date (or their system screwed it up... can't be sure). I called them right back to fix the problem (this is less than 24 hours after the purchase). When I speak with them, I am informed that my purchase is not refundable and that they can't change the dates. Of course I am very upset by this information and request to speak with a manager. Not surprisingly, the manager is "busy" and can't take my call, but would be happy to call me back later. At this point, I am very stressed, as we had already booked our flight, and need to get our vacation figured out immediately. I let them know this, and they assure me I will get a call back that day. Stupidly, I believed them... The next day when I had still not received a call back, I called them again. They gave me the same information as before, and said that the manager was "busy" again. All the while the people I spoke with at this company were rude and disrespectful to me. I let them know that if I don't get the situation resolved immediately, I will cancel the charges. This got their attention, and they let me know that they would see what they can do. A few hours later, I get an email letting me know that I can change the dates of my trip, but can't get a refund of the extra day that I had accidentally booked. This is still not good enough for me, and I am in the process of canceling the charges with my credit card company. Apparently, Jetsetter has never learned that the customer is always right. All they had to do was make a small change to my trip, and everything would have been fine. Now I have lost many hours of my valuable time in dealing with this, and they have lost a customer.

I am very dissatisfied with my first (and now only) experience with Jetsetter. I booked a hotel in New York though them for two nights at $249/night (without taxes and fees). When we arrived, a basic room was $214 and the next level up was $245 (as well as more expensive rooms). Despite having paid more, we were given the basic room since we had purchased “run of the house” from Jetsetter. Since Jetsetter acted as an intermediary between me and the hotel, I would have assumed they would also advocate for me. I assumed that the hotel would have knowledge of our higher payment and would offer us a equitable room. I assumed that Jetsetter, when this was brought to their attention, would have acknowledged the issue and worked with me to remediate it. It’s my fault - I assumed too much. That’s why I’ll book directly with a hotel or use a more customer focused service in the future - not Jetsetter. UPDATE after their reply Their public reply at this site does not match our previous correspondence. I've written to the new contact but assume nothing. Again, I was won't book with this company because my expectations are apparently unrealistic for this vendor.

I booked the UN One hotel because the hotel had a pool for my kids. Unfortunately, while booking Jetsetter failed to mention that the pool was closed and will be closed for a month! Very Disappointed.