JetsetterReviews of jetsetter.com

I booked a Jetsetter room last evening w/ the reservation screen showing 2 nights available at $149/night. After booking and paying the reservation came back as 1 night at that rate. I was upset but thought I would book a 2nd reservation to fix the problem. Lo and behold it comes back with a rate $20/night higher. I called immediately - within 2 minutes only to find no one is available after 6pm. I was instructed to email their support - got a response that they can do nothing because they are another company SECRET ESCAPES. (BTW,Secret Escapes lists in their disclaimer that they are not part of the CA Travel Consumer Restitution Fund. So no protection for CA travelers) They told me to call Jetsetter whose voicemail in turn said they don't work weekends and to email customer support!! The same useless loop. Secret Escapes asked me if I had a screen shot - I didn't because of trying to remedy the situation by making a second booking. But even so, they said they have no access to reservations made through Jetsetter that they can act upon. I don't care about the Jetsetter/Secret Escapes business relationship - it should not be my concern. Jetsetter needs to know that if you are in a service business it means you are available 7 days a week and empower those people who work in service to fix a problem - not ignore it! I'm lucky if I reach someone tomorrow - Monday - but I travel on Tuesday and this is still up in the air. I will never use this service again. Strongly advise you that the aggravation is not worth the few dollars that you will save.

I booked a boutique hotel in Charleston based on the information provided by Jetsetter. The hotel was nothing like the ad. It was under renovation and only had small rooms and extremely small baths. The details you expect from a nicer accommodation were all lacking. Cheap wine and plastic cups was the 5:00 wine and cheese event. No signs for checkin produced a confusing initial experience. Thin covers and no extra blanket made for a cold night. I think you get the idea. Jetsetter did not check out this property and sold me something much less that I expected.

Awarding one star was the only option available to post a review, otherwise no stars would be my choice. Jetsetter is not available over the weekend and evening hours should you need to reach them. In my case Jetsetter did not update a travel date with our hotel as assured over the phone. When we arrived at our hotel we had no reservation on record and Jetsetter was not available to address this issue. We made these plans through Trip Advisor initially and learned the hard (and expensive) way that they then facilitate through Jetsetter. Neither one will take responsibility or remediate but rather pass off a problem to the other in a loop. Neither Trip Advisor or Jetsetter intermediates with the hotel on our behalf and since my credit card was charged the day of booking and the bill has long since been paid I have no means to dispute the charge . I will not be using Trip Advisor or Jetsetter for any of my future trips. - Kim Tyssowski

I used Jetsetter for the first time on my previous vacation.Well,just a short trip to one of the Malaysian islands,good enough for me and the missus to chill and unwind.Jetsetter recommended a 5 star boutique hotel-Casa Del Mar.What can i say? Thumbs up to a 5 star experience!! I couldn't thank enough the staff ( I didn't catch her name though,haha) who responded diligently to my emails to accommodate my requests.No disappointment. I'll definitely be using Jetsetter for my future vacations. Thanks Jetsetter.No regrets.

I just returned from the Greek Island Hopping trip that I purchased from JetSetter, and was very disappointed. 1) The package was supposed to include a day in Athens for site-seeing, but that was not possible because they scheduled me to get in very late, and then leave very early the next day. So disappointing!!!! 2) Also, my package was supposed to include free breakfasts all days, and I could not get those on two days because of my scheduled pick-up times being too early in the morning. 3) Communication was horrible. They never answered emails re: questions, and during the trip, we often didn't know who was going to pick us up for the next leg of the trip, or even when our pick-up time was. 4) the hotels they booked for us were very mediocre, and the rooms we were assigned were the lower quality rooms at each hotel. 5) After pricing out everything, I found that I would have saved about $1,000 if I had booked the exact same trip myself, instead of using Jetsetter! 6) They booked me on a flight from Chicago to Athens that had a layover in Istanbul, when there were plenty of similarly priced flights that flew direct. The whole trip was just poorly organized, poorly planned, mediocre, and not a good value. I will never use them again.

I used Jetsetter for the first time recently and I can't wait to use it again for my next trip. I was able to book a fantastic room at a top hotel for a fraction of the price ( I sound like a commercial) but honestly, my room was huge, I was in the center of everything, the process was super easy....Bring on the next vacation!!!

Jetsetter always has great deals. They also have amazing customer service when plans change. I recently had to cancel a hotel booked through jetsetter and they did so no questions asked. When I told them I found something cheaper they understood and didn't give any attitude, which was awesome! !

Being an infrequent traveler, I really depend on reviews. My last stay at St. Sulpice in Montreal was amazing! Thank you Jetsetter.