JetsetterReviews of jetsetter.com

We were booked on a honeymoon trip to Greece and chose a lovely hotel via jetsetter. We decided to go with their deal due to the special perks included ie. free bottle of wine, hamper, welcome drinks, % off any hotel bought food etc. The concept is great and booking process was easy however turned out that jetsetter then booked us via Expedia and the hotel had received none of the jetsetter information or included perks that we were told we would receive. It just came through to them as an Expedia booking and we weren't offered any of the items we were promised, even after we showed them our jetsetter papers as the bookings didn't match up and then the hotel got frustrated at us. I feel that it was a bit of a scam - It didn't ruin the trip but it was a let down.. just book via Expedia next time and don't be expecting any perks!

I just returned from the Greek Island Hopping trip that I purchased from JetSetter, and was very disappointed. 1) The package was supposed to include a day in Athens for site-seeing, but that was not possible because they scheduled me to get in very late, and then leave very early the next day. So disappointing!!!! 2) Also, my package was supposed to include free breakfasts all days, and I could not get those on two days because of my scheduled pick-up times being too early in the morning. 3) Communication was horrible. They never answered emails re: questions, and during the trip, we often didn't know who was going to pick us up for the next leg of the trip, or even when our pick-up time was. 4) the hotels they booked for us were very mediocre, and the rooms we were assigned were the lower quality rooms at each hotel. 5) After pricing out everything, I found that I would have saved about $1,000 if I had booked the exact same trip myself, instead of using Jetsetter! 6) They booked me on a flight from Chicago to Athens that had a layover in Istanbul, when there were plenty of similarly priced flights that flew direct. The whole trip was just poorly organized, poorly planned, mediocre, and not a good value. I will never use them again.

I used Jetsetter's services for 2 separate hotel bookings, based in part on the invitation of a fabulous rate and also on the images displayed of the room and hotel. The first booking was at the Island Hotel in Newport Beach and I made sure to call them to confirm the type of room and its location, as in the view from the room. This property was very good. The second property was the Normandie Hotel in LA, which was a joke, or the joke was on me for not making that phone call to the hotel prior to checking in. The only small window in the room faced DIRECTLY, did I say directly, to the large brick wall of the building next door. Had I known this, I would not have booked regardless of the rate, or at least upgraded to another room. With the understanding that cheap rates do not always reflect quality rooms, it was disappointing to see that Jetsetter was assured rooms of quality - based on the photos from the Normandie - but that the guest MUST do their own homework and confirm whether you will be facing a brick wall, or not... I sent an email to the GM of the hotel, which received no response. There I go again with my expectations... Buyer beware, do your homework!

I booked the UN One hotel because the hotel had a pool for my kids. Unfortunately, while booking Jetsetter failed to mention that the pool was closed and will be closed for a month! Very Disappointed.