JetsetterReviews of jetsetter.com

We foolishly joined the JETSETTERS WORLDWIDE travel club a few months ago. At the time we also purchased an upgraded Hawaii vacation and 6 days at a Marriott hotel. Problem arose when we tried to schedule them. We had an assigned agent (Scott) but his phone was busy, mailbox full, voice messages rarely returned. Occasionally he would return a call and promise to make our reservation. He never did. His number was then disconnected and we were assigned a second agent (Randal). Pretty much identical results. Now his number is no longer in service. We had hoped to use the Marriott during our summer travels, but with considerable effort we only received one discounted night in Kansas. That is the only benefit we have received from JETSETTERS WORLDWIDE. Never got the Hawaii vacation nor the remaining Marriott stays. We did purchase an airline ticket through them. The flight was cancelled and the airline had to refund the money directly back to JETSETTERS. In spite of persistent efforts over several months they have still failed to return our refund. For approximately $2800 our total benefit has been the one discounted night in Kansas AND NOTHING MORE. We sent them a registered letter requesting assistance, nearly five months have passed with no response. Filed complaints through the BBB and government Consumers Affairs departments in New York and Texas. They blew them off as well with no response. We noted that on all JETSETTERS WORLDWIDE documents and contracts each of the different agents only signed their first name. FYI we found that you can usually find equal or better pricing for FREE using sights such as Trip Advisor or Travelgo, and their customer service is far superior. During their initial presentation they strongly implied that they had high rating with the BBB and favorable reviews. In reality the BBB rates them as a F, and we found it hard to find many recent favorable reviews, with lots of highly unfavorable reviews (in line with our experience). As far as we are concerned they are ripping off the public by charging a high price for similar services that you can receive for FREE, and then failing (refusing) to arrange the benefits paid for.

Don't buy So far I have not been able to find a good deal on it. I guess that's why they tell you use it each year and they will refund you if you haven't saved. Why use it at all when better deals are offered everywhere! I called for them to find me a room as I couldn't log in. Ben barely spoke English I could barely understand him! Tho program sucks don't waste your money!

We bought into jetsetters in May, 2019. Went to use membership recently and could not get anybody to answer phone. Looks like they packed up and left us holding the bag of Uknow what. May have to go to attorneys for class action suit. Total SCAM!

We joined Jetsetters after going to one of there presentations. It sounded good and so we tried using their service. After telling them to get info for a trip to the UK, we never heard from the rep again after two months. We called and still received no answer. In the meantime, we lost a great opportunity with Costco Travel. So we are out $5664 for membership which they have refused to refund. They are a big scam! Stay away!

Awful. Booked through partner company Secret Escapes, which cancelled booking 12 days prior to departure. Zero contact or help from customer service. Still waiting a resolution.

They are lairs and try to get more money out if you and have hidden information that they choose not to give you upfront I’m am out of 200.00!!! And I can’t even find a number to call them on that work

We were booked on a honeymoon trip to Greece and chose a lovely hotel via jetsetter. We decided to go with their deal due to the special perks included ie. free bottle of wine, hamper, welcome drinks, % off any hotel bought food etc. The concept is great and booking process was easy however turned out that jetsetter then booked us via Expedia and the hotel had received none of the jetsetter information or included perks that we were told we would receive. It just came through to them as an Expedia booking and we weren't offered any of the items we were promised, even after we showed them our jetsetter papers as the bookings didn't match up and then the hotel got frustrated at us. I feel that it was a bit of a scam - It didn't ruin the trip but it was a let down.. just book via Expedia next time and don't be expecting any perks!

We booked our girls weekend in Montreal through Jetsetter and the pricing included our local taxes and federal taxes specific to Canada and our Province. We assumed that we would be charged in Canadian dollars given the country and provincial taxes were displayed. I looked through their terms and conditions to ensure that it would be in Canadian dollars and no where on the site does is specify a currency. So we booked out hotel and were charged in US dollars which increased our price for 2 rooms by 300.00. I find this very misleading and the prices should clearly be stated as US dollars or all charges displayed as your local currency will be charged in US dollars. No where on their site does it state this so we are really disappointed and none of us will use this site again. I called the number and they basically told me you're SOL. Great customer service...NOT!!