Jet2Reviews of jet2.holiday

Personalet

Absolutely sh*te services. Had the worst experience at grand canaria coz of their way of handling stuff. Rumpant discrimination. Not recommended

My sister and I were booked on a holiday to Madeira on 8th June. We left Glasgow at 2.30 pm, flew to Funchal, circled several times but couldn't land because of high winds. We then diverted to Faro. After several hours sitting on the plane at Faro we flew back to Glasgow, arriving back around 3.30 am. There were Jet2 staff there and one of them gave me a card saying I should email them about the expenses we had incurred because of the holiday being cancelled. I did this on 16th June but got a reply saying they did not accept new claims on this email address, so I should put it on their webform. I did this on 18th June, but got no acknowledgement that they had received it. There is no phone number to call. Has anyone had any success in claiming back from Jet2 for this holiday which was cancelled? They have refunded the cost of the holiday already but we have around £700 of expenses which we incurred as well as the holiday cost itself. Update 4/8/26 I have now submitted my claim once on the original email I was given, twice on the Jet2 webform and written to their email address for chasingjet2 which they say one should use if one has not had a reply within 28 days. I have not had a single reply from Jet2. I rang one of their numbers at random and a helpful lady contacted Jet2 Customer Services who said they have no knowledge of any claim under my Booking Reference! What can I do? I notice that online it states that although Jet2 staff are very helpful when you go on holiday, people's experience with their Back Room staff when you need to make a claim is very poor. I hope someone from Jet2 reads this and gets in touch with me to help me solve this problem.