Jet2Reviews of jet2.holiday

We have been loyal, repeat Jet2 customers for years and have already booked future holidays with them for 2027. Our recent trip to Paphos (Booking Ref: 18680042/S26H) started brilliantly—the airport team at East Midlands, the flight crew, and the hotel staff were top-notch. Unfortunately, an administrative error by the resort rep omitted an essential medical request for front-row coach seating for my wife's severe hidden disability (following esophageal cancer surgery). This resulted in severe panic, physical distress, and a ruined end to our holiday, forcing us to abandon the excursion and pay out-of-pocket for a taxi. What makes this worse is the complete failure of Jet2's customer service channels upon our return: The online complaint form failed on submission. Phone support requested an email directly to an advisor, who then claimed it was never received. Having no direct phone number for Customer Support, I escalated the matter directly to CEO Steve Heapy—and got no response or acknowledgment after multiple emails. I have now been forced to escalate this directly to Robin Terrell, Chairman of the Board. It is deeply frustrating that Jet2's fantastic front-line staff are being severely let down by a complaints system that ignores loyal customers when things go wrong.

Terrible customer service It seems they only time they respond is like this Made formal complaint on 4 September nothing from Jet2 Gave a web site that doesn’t work when I complained before they just don’t care about customers They left the luggage of a whole plane in the uk after telling us it was being loaded, first thing everyone knew was a text and email 2 hours into flight, then took two days to deliver it Just reply to complaints I’m not the only customer ignored

A very poor hotel which was obviously not checked by Jet 2.The pictures in the brochure made it look cleaner and bigger.

Last time, we had bed bugs in our room in Fuerteventura, and Jet2 showed very little concern about the situation. Now, once again, we have ended up in a hotel where the facilities are severely restricted because the hotel is cutting down a huge tree in the grounds. The beach is also closed due to contamination, and there is literally nothing to do at the hotel. To make matters worse, the food is extremely poor, with what appears to be mostly frozen food that is simply defrosted and served. It is extremely disappointing that Jet2 chooses to work with hotels of this standard. After two very disappointing experiences, Jet2 has completely lost us as customers. We will definitely think twice before booking another holiday with Jet2.

Terrible from start to finish. Was left at 1.30 in the morning waiting for transfers for over 30 minutes, with a 5 year old and pregnant lady. Hotel was not 5 star more like 3. Needed to change transfers and flights home due to illness. This was messed up, which meant we had to pay for a taxi, we were told to do this by Jet 2 advisors and we'd be reimbursed. Came back and put in a claim. It's been nearly 2 months and nothing, just standard emails saying we are on it!! There is no way to talk to a human only robots! Terrible. Will never use them again.

They are impossible to get in touch with only by robot. Finally got a human who was worse. Absolutely no idea about customer service everything done by robots. Absolutely no resolution to my issue. Avoid at all costs

We fly with Jet2 a lot, Cardiff is our nearest airport but they are very limited with destinations so we normally fly from Bristol with Jet2. Our last few holidays there have been delays but surely that's the airport's fault not Jet2 but I could be wrong. On board we've always had a very pleasant experience with the staff.

24 hours before leaving for 11 day holiday in croatia jet 2 rang to cancel my holiday.Dogs were 500 airport car park 110. I had a lot of money to loose we were offered a hotel in turkey it was hotel flora gardens beach hotel i said only if i can see the sea basically a sea view jet 2 rep said oh yes So stupidly I took the room The room we were allocated was dark and dingy looking straight out onto a roof of another room .the views were trees and plants dark dismal 20 minute walk to restaurant no one has explained a thing. We found jet 2 rep who said give me 24 hours I need to listen to your phone call for the booking wow great next day he said I need more information I said either get me moved or get me home. We had to arrange our own flights if we chose to go home. However the manager offered us a sea view room for extra £120. Smaller room but better view with a extra cost. My husband bought me a expensive bouquet of roses through the hotel. Only to be told they didnt have a vase !!! Impossible a hotel without a vase but they took his money for the flowers knowing he had no where to put them i asked 3 times for a bucket nothing at all has arrived the flowers are dying. A bottle of champagne was ordered it came with 1 glass .the food is shocking.the walkways on a night are unsafe dark. The staff are nice friendly people but can only do what they can do. I wont be using jet 2 again