Jet2Reviews of jet2.holiday

I unfortunately had to cancel a one week holiday to Benidorm during February 2026 my wife had developed stomach cancer and had an 80% stomach removal with lymph nodes and a polyp tumour removed after I explained to JULIE BROWNE THAT we were greatly disappointed with Jet2 not refunding our holiday costs i emailed Julie Browne who dealt with our concerns she was pleasant polite and extremely helpful and worked tirelessly to resolve our situation with a satisfactory conclusion today 17/9/26 she rang us with a satisfactory resolution and we accepted well done JULIE many thanks Mr Ron Armstrong

booked with jet a few times everything , booking was simple and was kept up to date with everything the app was helpful and easy to use all staff on the air and on the ground were all pleasant would definitely use jet 2 sgain

I contacted Jodie at her base in Barnsley in connection with a complicated flight assistance booking for an upcoming cruise holiday. She was absolutely brilliant in every respect in assisting my wife and I with every aspect of our needs. I would mark her 11 out of 10 She is a credit to Jet 2

Airport staff with a smile. Helpful with disability access. Quick easy transfer. Hotel clean and low level.

I couldn't be happier with the whole jet2 experience.Starting at Liverpool Airport the jet2 staff made everything run smoothly and we were informed of everything we needed to enjoy our holiday. We travelled to Gran Canaria puerto rico and stayed at the Sunset by Bull apartments. Although a tad out of the way 20 min walk to the shopping centre the hotel excellent. The apartment was immaculate and was cleaned every day the pool area was also endlessly cleaned and the staff worked tirelessly to keep it so. We enjoyed our well deserved holiday thanks to jet2.

I tried to book flights on the Jet2 website but the payment kept failing, so I called customer services. Muhammad helped me straight away, he asked me to clear my cache and talked me through the booking step by step. When it still wouldn’t go through online, he didn’t give up. He booked the flights for me himself, made sure my online discount was applied, and checked that I had everything I needed. He was genuinely brilliant. Muhammad then transferred me to Assistance, where I spoke with Rebecca, and again the experience was outstanding. With other airlines, I usually have to answer endless questions about my wheelchair even after giving the make and model. This was the first time I only had to give the basic details and Rebecca found the specifications herself and completed everything for me. We were cut off at one point and she immediately called me back, which I really appreciated. I also mentioned that on a previous flight with another airline, I was boarded at the front of the plane even though my seat was at the back, and it all happened while everyone else was boarding. Rebecca sorted seats at the front for both my outbound and return flights so I won’t have to go through that again. She reassured me throughout and was incredibly helpful. A huge thank you to both Muhammad and Rebecca, they are a real credit to Jet2.

Charlotte truly went above and beyond! Our two-week holiday to Greece got off to a really stressful start when my daughter’s pram didn’t arrive at the airport. As any parent will know, travelling with a young child without a pram is incredibly difficult, and I was so worried. After speaking to the resort representative, I was told there wasn’t much that could be done. I was informed the pram had been found, but I would need to collect it from the airport myself, which was around a two-hour transfer from our hotel. I was also told it would cost around €180 for a taxi, which just wasn’t a practical solution. Having previously worked for Jet2, I knew there had to be another option. I sent a quick email explaining the situation and pointed out that if it had been a missing suitcase, it would usually be delivered directly to the customer. Within minutes, I received a phone call to say my daughter’s pram would be delivered straight to our hotel that very same day. I honestly can’t describe the relief I felt. Charlotte, who dealt with my email, was absolutely amazing. She completely turned what had been a really upsetting and stressful experience into a positive one. She kept me updated throughout, showed genuine care and understanding, and made me feel like she truly wanted to help. That level of customer service is so rare and deserves to be recognised. Thank you so much, Charlotte. You are an absolute credit to Jet2, and your kindness, professionalism, and willingness to go the extra mile made such a difference to our holiday. Because of you, we were able to put the stress behind us and enjoy the rest of our family holiday.